Clerical Assistant

3 days ago

Toronto, Canada Holland Bloorview Kids Rehabilitation Hospital Full time

Join us in building a world of possibility Holland Bloorview Kids Rehabilitation Hospital is Canada’s largest pediatric rehabilitation hospital. We are a top 40 Canadian research hospital that is fully affiliated with the University of Toronto, and we serve over 8,500 families annually.

Holland Bloorview has won numerous awards including Greater Toronto's Top Employers, Canada's Top Employers for Young People and Canada's Most Admired Corporate Cultures. We offer an inspiring, inclusive, innovative, and collaborative work environment with competitive compensation and benefit packages and programs that support ongoing learning and professional growth.

**General Overview**

The Clerical Assistant provides a wide variety of clerical support to Program Leadership as well as to the various services under their purview. By partnering with those they support, this incumbent will act as an ambassador of the program that they support and Holland Bloorview.

**Key Responsibilities**
- Acts as the first point of contact for clients and families both face-to-face and over the telephone; greets clients, families and visitors, directing or assisting them as appropriate, answers incoming telephone calls
- Provides administrative support to team members including; typing of minutes and correspondence; filing, liaising with Health Data Records; maintaining online files; responding to inquiries on behalf of team members; photocopying and data entry
- Initiates and composes routine correspondence
- Compiles reports
- Maintains records such as staff reports, scheduling, purchase/cheque requisitions
- Orders supplies both online and through Purchasing department
- Inputs client demographic information into program database
- Handles confidential client information
- Participates in quality improvement initiatives, supports the maintenance of a safe and healthy work environment and advances a culture of client/patient safety through work and daily practices
- Other duties as assigned

**Qualifications**
- Successful completion on an Ontario Secondary School Diploma (OSSD) or equivalent
- Preference will be shown to those with a Medical Administration Certificate
- Minimum of 1 year related administrative experience in a health care setting
- Customer service experience
- Demonstrated ability to communicate effectively with clients, families, volunteers, visitors and staff
- A grasp of Client and Family Centered Care principles is needed
- Strong organizational and multi-tasking skills
- Ability to function independently with mínimal supervision
- Demonstrated ability to work cohesively as a team with the ability to establish excellent working relationships with clinical staff
- Capacity to work well in a busy environment with frequent interruptions
- Basic knowledge Microsoft office suite package - Word, Excel, PowerPoint, Outlook
- Ability to use Internet effectively as a search tool
- General knowledge of and comfortable working in databases
- Accurate keyboarding skills and excellent attention to detail
- Works with mínimal direction and general guidelines
- Required to think creatively and problem solve
- Organizes data in logical format before passing on to others
- Ability to prioritize workload

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