Clerical Assistant

4 days ago

Toronto, Canada St. Michael's Hospital Full time

Unity Health Toronto, comprised of Providence Healthcare, St. Joseph’s Health Centre and St. Michael’s Hospital, works to advance the health of everyone in our urban communities and beyond. Our health network serves patients, residents and clients across the full spectrum of care, spanning primary care, secondary community care, tertiary and quaternary care services to post-acute through rehabilitation, palliative care and long-term care, while investing in world-class research and education. Join our team in our mission to continue to put patients and families at the centre of everything we do, in the role of Clerical Assistant.

The St. Michael's Hospital Family Health Team is seeking a dynamic, customer service oriented clerical assistant(s) at the Sumac Creek Health Centre location

Reporting directly to the Clinical Leader/ Manager, and in collaboration with the site Clerical Coordinator the Clerical Assistant will be responsible for performing a range of administrative duties:

- Scheduling patient specialists appointments, procedures as well as outpatient follow-ups
- Operating multi-line telephones
- Greeting and receiving visitors (patients, families, etc.) and responding to inquiries including patient safety concerns and taking appropriate corrective action
- Receiving and Scanning documents into the electronic medical record
- Patient registrations and other duties as assigned
- Utilizing computer equipment and various software packages, i.e. word processing, group wise, patient registration (ADT and PS Suite), spreadsheets to generate a variety of correspondence and reports.

**QUALIFICATIONS**:

- Graduate of a recognized Office Administration program or equivalent required
- Must have Medical terminology in order to transcribe and process physician orders.
- Demonstrated ability to read, write and orally in English with the ability to communicate with patients and team members and operate multi-line telephones, respond to inquiries and redirect calls as appropriate.
- Demonstrated advanced computer skills with advanced knowledge of word processing and Patient Registration ADT & PS Suite programs, i.e. Word, Microsoft Office. preferred
- Previous clerical experience in a health care setting
- Well developed organizational skills with the ability to work in a fast-paced environment and prioritize tasks appropriately.
- Excellent customer service record with proven success working as part of a team.
- Demonstrated commitment to and understanding of the mission and values of St. Michael's Hospital.
- Excellent attendance record.

**_

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