Warranty Administrator

2 weeks ago

London, Canada Leavens Chrysler Full time

**Now Hiring: Warranty Administrator/Internal Coordinator**: - Location: Leavens Chrysler_ Are you detail-oriented, organized, and passionate about delivering top-notch customer service? Leavens Automotive Group is looking for a **Warranty Administrator/Internal Coordinator**to join our service team. This position plays a vital role in ensuring warranty claims are accurately processed, customer concerns are addressed, and all interactions reflect our commitment to a "Customer First" experience while also arranging internal workorders and sublets for vehicle deliveries. Reporting to the Service Manager, the Warranty Administrator/Internal Coordinator is responsible for managing all aspects of warranty and goodwill claims, including submissions, tracking, follow-ups, and coordinating with manufacturers, suppliers, and customers. This role is key to maximizing warranty returns while upholding manufacturer and dealership standards. **What You'll Be Doing**: **Warranty & Claims Management** - Prepare, submit, and follow up on all warranty and goodwill claims - Track outstanding claims and resubmit unpaid or returned claims - Handle warranty schedules and maintain accurate records for auditing - Interpret failure reports and compose detailed claim reports - Ensure warranty parts are handled and returned per OEM guidelines **Internal workorders** - Organize reconditioning of used vehicles (cleaning and safety) in a timely manner - Arrange sublets to prepare vehicles for delivery (linex,tint,rustproofing etc.) - Arrange accessories to be installed on deliveries of vehicles. - Send quotes for approval to pertinent manager for reconditioning. **Customer Support & Communication** - Act as a liaison between the dealership, customers, and manufacturers - Counsel customers regarding warranty decisions and concerns - Coordinate with technicians, supervisors, and workshop coordinators to streamline warranty processes **Administration & Reporting** - Maintain sub-ledger accuracy and make information readily available to management - Ensure all warranty-related documentation is complete and organized - Alert the Service Manager if work volume prevents timely completion of tasks - Support the front desk or reception area when needed **What We're Looking For**: - High school diploma required; post-secondary diploma or related trade certification preferred - Minimum 2 years of customer service experience - Strong organizational and time management skills - Familiarity with automotive terminology and warranty processes (an asset) - Proficient with Microsoft Excel, Word, and general computer systems - Excellent communication, negotiation, and conflict-resolution skills - Detail-oriented and numbers-driven - Experience with centralized billing systems is a plus - Team player with a positive attitude and strong accountability **Why Work With Us?**: - Supportive, team-focused work environment - RRSP matching and comprehensive benefits package - Ongoing training and opportunities for growth - Be part of a reputable automotive group with room to advance - Employee-first culture with a commitment to customer satisfaction **Want a peek inside life at Leavens?** **_ We thank all applicants for their interest; however, only those selected for an interview will be contacted._

  • Warranty Administrator

    2 days ago

    London, Canada Highbury Ford Sales Ltd Full time

    This position requires a **minimum of 3 years existing experience **in processing automotive warranty claims and exceptional customer service skills. Core Responsibilities & Requirements: - Review all warranty paperwork to ensure proper documentation and verify criteria compliance as required by the dealer and manufacturer. - Book and close claims as...

  • Tower Operator/warranty Administrative Assistant

    7 days ago

    London, Canada Ford Full time

    **Job Summary**: The Tower Operator is responsible for managing the flow of service work within the dealership, ensuring that all incoming work orders are distributed to technicians according to their competencies and skillsets. This role ensures the efficient and timely completion of all service tasks, coordinating between service advisors, technicians, and...

  • Warranty Adminstrator

    1 week ago

    London, Ontario, NNN, Canada Premier Truck Group Full time

    We are so excited you are interested in our Assistant Service Manager opportunityWinners Work HerePremier Truck Group is proud of the diversity that comprises our winning team. We see the equality and inclusiveness amongst our team members as our ultimate tool in moving our organization and industry forward.Who is Premier Truck Group?Premier Truck...

  • Sales Operations and JK Administrator

    4 weeks ago

    London, Canada i3 International Full time

    Purpose Reporting to the Director, Revenue and Finance Manager, the Sales and Finance Operations Administrator will provide administrative support to the sales, marketing, and finance teams through effective use of ERP, CRM, reporting, and other administrative tools and applications. This role ensures smooth execution of sales operations, onboarding,...

  • Administrator - Service Department

    1 day ago

    London, Canada Flynn Group of Companies Full time

    At Flynn, it's not just a job, it's a career Location: London, ON Employment Type: Office, Salaried, Full-Time Job Functions: Administration, Organization, Coordination Department: Service Operations Industry: Building Envelope A Day in the Life - Manage a high volume of files and project documents, ensuring accuracy in records like work orders,...

  • Administrator - Service Department

    2 days ago

    London, Canada Flynn Group of Companies Full time

    At Flynn, it's not just a job, it's a career Location: London, ON Employment Type: Office, Salaried, Full-Time Job Functions: Administration, Organization, Coordination Department: Service Operations Industry: Building Envelope A Day in the Life Manage a high volume of files and project documents, ensuring accuracy in records like work orders, quotes, and...

  • Administrative Coordinator

    2 weeks ago

    London, Canada Fanshawe Student Union Full time

    **Temporary Full-Time Administrative Coordinator - (8-12 month contract)** **Summary** The Administrative Coordinator will be responsible for a wide variety of administrative duties in support of the Assistant General Manager (AGM) and other senior management members. Duties include, but are not limited to direct administrative support to all FSU staff...

  • Fleet Administrator

    5 days ago

    London, Canada Vworx Full time

    **Voyago is hiring a Fleet Administrator in London, Ontario!** **Your Role** Reporting to the Manager, the Administrator, Fleet Services is responsible for completing various paperwork pertaining to work orders, and other tasks as assigned. **Primary Responsibilities** 1. Administration - Enters vendor invoices into MIR - Verifies and closes repair...

  • Administrator - Service Department

    19 hours ago

    London, Canada Flynn Companies Full time

    Flynn Group of Companies is the leading trade contractor in North America that works on virtually every aspect of a building’s outer layer, including Roofing, Glazing, Waterproofing, and Architectural Metals. The foundation of our award winning success is having the right people on our team. We are also highly active and committed to creating an...

  • Administrator - Service Department

    2 weeks ago

    London, Ontario, Canada Flynn Group of Companies Full time

    At Flynn, it's not just a job, it's a career Location: London, ON Employment Type: Office, Salaried, Full-Time Job Functions: Administration, Organization, Coordination Department: Service Operations Industry: Building Envelope A Day in the Life Manage a high volume of files and project documents, ensuring accuracy in records like work orders, quotes, and...