Client Services Coordinator

2 days ago

Calgary, Canada Your Counselling Ltd Full time

**About Us**:
Your Counselling Ltd. is a private mental health clinic committed to providing compassionate and professional counselling services to individuals, couples, and families in Calgary. Our team of experienced therapists utilizes a client-centered approach to support clients in achieving their personal goals. (yourcounselling.ca)

**Role Overview**:
**Hours of Work**:

- Flexible scheduling**:Days, Evenings, Weekends**:

- **contractual employment** for **20 to 40 hours per week** based on availability and organizational needs
- This is an on site role and will work out of of clinic in downtown Calgary.

**Key Responsibilities**:

- Serve as the **initial point of contact** for clients, providing information about services and scheduling appointments.
- Assist clients in **selecting the appropriate therapist** based on their unique needs.
- Manage **client records**, ensuring confidentiality and accuracy.
- Handle **billing inquiries** and process payments.
- Coordinate with therapists to **optimize appointment schedules**.
- Develop and implement **office policies and procedures** to enhance operational efficiency.
- Oversee **day-to-day office management tasks**, including accounts payable and receivable.
- Maintain a **welcoming and supportive environment** for clients and staff.

**Qualifications**:

- Diploma or degree in **Administration, Social Work, Psychology**, or a related field (_an asset_).
- 2- 3 years experience in a **client services** or **administrative role**, preferably in a healthcare or counselling setting.
- Excellent **interpersonal and communication skills**.
- Strong **organizational abilities** and **attention to detail**.
- Ability to handle **sensitive information** with discretion and maintain confidentiality.
- Proficiency in **office management software and systems**.
- Ability to work **independently and collaboratively** within a team.
- A **compassionate and empathetic** approach to client care.

**Why Work With Us?**
- **Flexible contract arrangements**, including part-time and full time ( 20 to 40 hours per week)
- Collaborative and **supportive team culture**.
- Opportunities for **professional development and growth**.
- Commitment to **employee well-being** and **work-life balance**.
- A **values-driven organization** focused on compassion, integrity, and excellence.

**Application Process**:
**Job Types**: Full-time, Part-time, Fixed term contract, Casual

Pay: $18.00-$30.00 per hour

Expected hours: No less than 20 per week

**Benefits**:

- Paid time off

Flexible language requirement:

- French not required

Schedule:

- Day shift
- Evening shift
- Monday to Friday
- Weekends as needed

**Education**:

- Secondary School (required)

**Experience**:

- Customer service: 2 years (required)

Work Location: In person

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