Field Service Technician

1 week ago

Abbotsford, Canada Daniels Health & Sharpsmart Full time

Our story began with a passionate idea that we could change the world.... And to be honest, we’ve never stopped believing that... In 1986 it was a simple concept that microbiology teamed with innovation and clinical contribution could eliminate an issue that was profoundly impacting the healthcare industry - HIV acquired through needle-stick injuries.
- In Australia, we lived out our dream. Investing years into R&D to create the safest containment system in the world and taking on the industry status quo to petition for higher standards in sharps protection, we witnessed an 80+ percent reduction in disposal-related needlestick injuries nationwide. And then we kept going...

**Role responsibilities**
- Provide on-site and remote customer support for routine maintenance of services and future customer requirements.
- Project lead on installation and ongoing maintenance of Sharpsmart’s services.
- Manage service cases through cause, effect, analysis methods.
- On-site logistics scheduling, planning and training
- Implementation training and guidance to clinical teams
- Analyse data and plan and forecast requirements for new and existing business.
- Analyse and complete stock optimisation to improve contract efficiencies.
- Provide customer familiarisation and handover training of contracts.
- Travel across British Columbia is required.

**Skills and experience required**
- Minimum of 2 years’ experience within a customer facing service provision role preferably in the Healthcare sector
- A flexible approach to work and prepared 'go the extra mile' to exceed customer expectations
- Project management and problem-solving ability
- Excellent communication skills (verbal, written, listening)
- Understanding of Microsoft programmes (excel, word, power point)
- Understanding of the Health Care Industry
- Driver's license

Daniels Health & Sharpsmart is an equal opportunity employer. In accordance with anti-discrimination law, it is the purpose of this policy to effectuate these principles and mandates. Daniels Health & Sharpsmart prohibit discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, age, national origin, disability status, protected veteran status, or any other characteristic protected by law. Daniels Health & Sharpsmart conforms to the spirit as well as to the letter of all applicable laws and regulations.

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