Bilingual Ms Knowledge Network Navigator

**Discover. Innovate. Act**:
We are guided on the journey to end MS through discoveries, innovation and collective action. This strategy connects the MS community through our common goal of a world free of MS. Together, we work to advance treatment and care, enhance well-being, understand, and halt disease progression and ultimately prevent MS from happening in the first place.

**Requirements**:
**The impact you will have**:
The bilingual MS Knowledge Network Navigator is the first point of contact for the organization. This role guides individuals to appropriate resources, programs, and services and provides critical front-line support to Canadians living with and impacted by MS.

**Key Areas of Impact**:

- Continuously maintains current and accurate knowledge about the organization and MS knowledge network to respond effectively to inquiries.
- Provides excellent standards of service by guiding MS community members to a broad variety of resources from the MS network, such as current programs, supports, and services.
- Proactively and continuously collects and disseminates information and resources on MS knowledge.
- Assesses and documents MS community members needs and concerns and help guide MS community members with issues they encounter.
- Is fluent in English and French (written and verbal) for business operations across Canada
- Has knowledge and experience working with persons affected by MS or individuals with other chronic illnesses or disability (considered an asset)
- Demonstrates exceptional skills for active listening, effective knowledge transfer, and empathetic communication, both verbal and written
- Has strong knowledge of the social service sector and health, government and community services
- Exhibits excellent customer service and interpersonal skills and experience with managing distress/crisis situations
- Displays a high level of computer skills, keyboarding, and operating within a database
- Exhibits the ability to engage in, and apply, continuous learning related to multiple sclerosis, and its management
- Is self-motivated and a multi-tasker with the ability to work independently and as part of a team
- Displays solid research skills and ability to analyze and synthesize complex information appropriate for various audiences

**Benefits**

**Benefits**

At MS Canada, we provide impactful and rewarding career opportunities. We have a comprehensive total rewards package that includes:

- Starting salary within the range of $55,000-$60,000
- Investment in your professional growth and development
- Generous paid time off including an extended office closure at the end of the year and half day Fridays before long weekends
- Support work life balance through flexible schedules
- MS Canada is dedicated to upholding diversity, equity, inclusion, and accessibility in our workplace. We value the contributions that each person brings and are committed to creating an environment from all backgrounds can thrive._
- We are committed to accommodating applicants’ needs throughout the recruitment process. Please indicate accommodations as required, if contacted._
- All positions at MS Canada will require a background check in compliance with our Screening Measures Policy._
- We would like to acknowledge that the land on which we work and operate spans across the traditional territories of many First Nations, Métis, and Inuit peoples. We recognize and honor the enduring presence, contributions, and resilience of Indigenous communities throughout Canada's history. We acknowledge our responsibility to understand, respect, and support the diverse indigenous nations and their ongoing relationships with the land._

**Découvrir. Innover. Agir.**:
En vue de permettre un jour l’éradication de la SP, nous misons sur les découvertes, l’innovation et l’action collective. Cette stratégie vise à inciter les membres de la collectivité de la SP à s’unir en vue de l’atteinte d’un objectif commun : un monde sans SP. Ensemble, nous collaborons pour favoriser l’amélioration des traitements et des soins, le renforcement du bien-être, la compréhension et l’enrayement de la progression de la SP, et, ultimement, la prévention de cette maladie.

Si vous souhaitez en savoir plus sur SP Canada, sur l’impact de nos activités et sur ce qui fait de notre organisme un excellent milieu de travail, nous vous invitons à consulter notre site Web, à l’adresse spcanada.ca.

***L’impact qu’aura votre travail****:
Une personne qui occupe un poste d’agent ou d’agente info-SP au sein du Réseau de connaissances sur la SP fait fonction de premier point de contact pour les personnes que l’organisme a pour mandat de servir. Son rôle consiste à orienter les gens qui font appel au Réseau vers des ressources, des programmes et des services appropriés, ainsi qu’à procurer un soutien essentiel de première ligne aux Canadiennes et aux Canadiens atteints de SP ou touchés par cette maladie.