Assistant Patron Services Manager

**Employment Opportunity**

**Assistant Patron Services Manager**

**TO Live**

**Toronto, Canada**

TO Live has an exciting full-time opportunity in its Patron & Events Services Department in the role of Assistant Patron Services Manager.

Under the guidance of the Senior Manager of Patron Services or their representative, the Assistant Patron Service Manager collaborates closely with the management team to support daily department operations.

This role will be primarily located in Meridian Hall.

**KEY ACTIVITIES AND RESPONSIBILITIES**
- Supervise a unionized patron service team, overseeing front of house, food and beverage, merchandise, and house/contract security personnel to ensure professional patron experiences during performances and events.
- Coordinate shows and events as required.
- Assist with recruitment, hiring, and training of Front of House support staff.
- Foster a positive staff environment, addressing concerns and resolving issues or escalating to senior management.
- Address patron complaints, concerns, and feedback promptly, escalating as needed.
- Implement evacuation protocols for the front of house area during emergencies, collaborating with emergency services.
- Enforce employee conduct standards, uniform policies, and hygiene requirements.
- Assist with nightly cash-out procedures for concessions and merchandise, preparing reports including house counts, deposits, lost and found items, and patron feedback.
- Manage staff uniforms and inventory, ordering name tags and uniforms, stocking supplies, and scheduling laundry.
- Support staff scheduling and the maintenance of IATSE B-173 staff seniority and contact lists.
- Assist with departmental service and purchase orders, and update event information in Momentus.
- Undertake special projects and perform other duties as assigned.

**JOB SPECIFICATIONS**
- Smart Serve Certified.
- Previous experience in live events or venue management preferred.
- Essential administrative experience.
- Proficient in Microsoft Excel, Word, Explorer, and Outlook.
- Ability to operate POS systems.
- Effective communication skills with a professional demeanor.
- Demonstrates initiative and works well with mínimal supervision.
- Thrives in a fast-paced, high-pressure environment.

**WORKING CONDITIONS**
- Requires fast-paced mobility throughout shifts.
- Familiarity with union environments and Collective Bargaining agreements.
- Variable hours including late nights and weekends.
- Work may occur in settings lacking natural light.
- Travel between TO Live venues as needed.

**THE ORGANIZATION**:
TO Live is one of Canada’s largest multi-arts organizations, operating three iconic venues: Meridian Hall, the St. Lawrence Centre for the Arts and Meridian Arts Centre. In addition, TO Live presents a full range of performing arts, theatrical and concert events at these venues in both downtown and uptown Toronto. With these two hubs of creativity and content creation, TO Live has a unique place and perspective to activate creative spaces by inspiring local and international artists, connect audiences and to be the nexus for new ideas, elevate artistic potential, and be the catalyst for creative expression that is reflective of Toronto’s diversity.

**HOW TO APPLY**:
We are committed to inclusive, barrier-free recruitment and selection processes and work environment in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). The Human Resources department will work with applicants requesting accommodation at any stage of the hiring process.

**Date Posted**: September 13, 2024

**Application Deadline**: September 26, 2024

**Start Date**: As soon as possible