Global Reservations Manager, Travel Trade

What will be your daily pursuit?:
Your daily pursuit is to lead and manage a geographically dispersed team of seasonal and full-time reservations agents.

When does this adventure begin?:
This is a regular, full-time position beginning in May 2025.

What perks can you expect?:

- Join an inclusive, global team and make life-long connections.
- Enjoy free access to Pursuit attractions and 50% off for friends.
- Get discounts on hotel stays, dining, and retail.
- Access subsidized mental health and wellness resources.

What will you do in this job?:

- Assist with developing and implementing best-in-class reservations processes to drive efficiency, accuracy, and scalability aligned across all Pursuit geographies.
- Cross-functional collaboration with Sales, Marketing, Revmax, other reservation departments, and Operations teams required.
- Serve as a key liaison to travel trade partners, resolving escalated issues and nurturing long-term relationships.
- Lead change management efforts within the team as systems and processes evolve.
- Monitor and analyze key performance metrics to ensure service level targets are met or exceeded.
- Create and maintain onboarding and training materials, SOPs, and quality standards for the reservations team.
- Evaluate seasonal workforce planning needs and manage recruitment, onboarding, and offboarding of temporary staff.
- Review reporting weekly on performance of the hotels / attractions and review will appropriate sales team members.
- Strive for 12-month balanced workloads from a workforce management perspective.
- Extend booking windows for groups, partners and consumer direct alike.
- Monitor goals and scoring results as determined by Sr Manager for the department.
- Other duties as assigned

What skills and experience do you need for this job?:

- 3+ years’ experience working in a travel trade, reservations, or a related operations leadership role.
- Ability to communicate fluently in English (oral and written), secondary language skills is an asset.
- Mature and possess a proven ability to work independently within a fast-paced team environment.
- Deep understanding of travel trade dynamics and B2B customer expectations.
- Strong communication, interpersonal and problem-solving abilities.
- Demonstrated success in process improvement and workflow optimization.
- Ability to manage multiple priorities and deadlines in a fast-paced environment.
- Comfortable taking phone calls with guests, Trade partners and key stakeholders.
- Ability to challenge the status quo and share when manual processes are cumbersome and need to be changed
- Move to automate as many processes as possible. Come to the table with solutions
- To honour our commitment to be “Always Honest” all employees must consent to a criminal record check.

What will your work environment be like?:

- Beautiful. You’ll be working in the iconic, unforgettable and inspiring location. Regardless of what your role is with us, you’ll really get the chance to explore and see amazing scenery and wildlife within the Canadian Rockies.
- Fun. You'll be meeting team members from across the globe and get to participate in tons of team events.
- Independent. You’ll spend your days in and around our amazing properties.
- Remote. Our home is filled with trees, lakes, and blue-bird skies; rather than buildings, freeways, and smog.
- Busy. You need to be prepared for a physical working environment with walking, stair climbing, bending, reaching, lifting (up to 50 pounds with assistance) as required

We work as a team and believe that we succeed together - these job duties may change based on the needs of the team and company as a whole.

EEO:
Pursuit is an Equal Opportunity Employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, colour, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics.