Global Reservation Agent, Travel Trade

6 days ago

Calgary, Canada Pursuit Collection Full time

What will be your daily pursuit?:
Your daily pursuit is being a welcoming first point of contact for guest queries & reservations, providing a seamless, safe, and enjoyable experience.

What will your compensation be?:
The starting salary for this role is $18.20 per hour.

When does this adventure begin?:
This is a regular, full-time position beginning in May 2025.

What perks can you expect?:

- Join an inclusive, global team and make life-long connections.
- Enjoy free access to Pursuit attractions and 50% off for friends.
- Get discounts on hotel stays, dining, and retail.
- Access subsidized mental health and wellness resources.

What will you do in this job?:

- Making, maintaining, and changing reservations for all Banff Jasper Collection owned Hotels, Attractions, FlyOver Canada, Brewster Express, and Brewster Sightseeing
- Qualifying and upselling potential clients
- Maintain accurate reservations and information in reservation system
- Assist guests with questions all while maintaining a high level of customer service
- Building and maintaining rapport and business relationships with our travel trade partners
- Working closely with Sales Managers on key accounts
- Working closely with Operations Supervisors and key team members

What skills and experience do you need for this job?:

- 1-2 years’ experience working in a call centre environment is preferred
- Communicate fluently in English, secondary language skills may be an asset
- Mature and possess a proven ability to work independently within a fast-paced team environment
- Courteous telephone manners
- Proficient with computers
- Strong communication, interpersonal and problem solving abilities
- Previous experience in a sales environment with a proven ability to upsell guests
- Prior knowledge of Maestro is an asset
- To honour our commitment to be “Always Honest” all employees must consent to a criminal record check

What will your work environment be like?:

- Beautiful. You’ll be working in the iconic, unforgettable and inspiring location. Regardless of what your role is with us, you’ll really get the chance to explore and see amazing scenery and wildlife within the Canadian Rockies.
- Fun. You'll be meeting team members from across the globe and get to participate in tons of team events.
- Independent. You’ll spend your days in and around our amazing properties.
- Remote. Our home is filled with trees, lakes, and blue-bird skies; rather than buildings, freeways, and smog.
- Busy. You need to be prepared for a physical working environment with walking, stair climbing, bending, reaching, lifting (up to 50 pounds with assistance) as required

We work as a team and believe that we succeed together - these job duties may change based on the needs of the team and company as a whole.

EEO:
Pursuit is an Equal Opportunity Employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, colour, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics.

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