Shop Manager

2 weeks ago

Vancouver, Canada Novus Glass Full time

Novus Glass Greater Vancouver is looking for a Shop Manager for our **Vancouver** location This is a **full-time, in-person** opportunity with a consistent Monday-Friday schedule.

If you have experience in the automotive industry (service, parts, collision, autoglass) and are ready for a new challenge in a fast paced environment, we would love to hear from you.

As a Shop Manager, you are responsible for effectively guiding the technicians and customer service representatives to generate high-quality repairs and an excellent level of customer satisfaction. Our next Shop Manager will lead day-to-day operations and establish processes to ensure high standards of quality and productivity are met, as well as on-time timelines to maximize profits.

As a Novus Glass Shop Manager, you will:

- Be responsible for site management
- Participate in sales / budgeting objectives
- Increase and maintain customer service and customer loyalty
- Monitor the training and development of personnel
- Organize all store operations and assign responsibilities to staff
- Monitor inventory levels and purchases, and ensure the budget is adhered to
- Manage inventory of parts/supplies
- Handle customer complaints to maintain the reputation of the store
- Analyze sales and revenue reports to maximize sales and profits
- Participate in the development of local commercial accounts
- Ensure that the workshop achieves the appropriate key performance indicators
- Assist technicians in auto glass repair as needed
- Continuously review staff performance to promote development
- Participate in shop meetings and adhere to company and shop policies and provincial workplace safety regulations
- High school diploma or equivalent
- Extensive experience as a shop Manager or a similar role
- A complete understanding of the day-to-day operations in the automotive industry (glass, collision or service)
- Ability to effectively communicate both verbally and in writing
- A natural networker and connector, you get energized being around people and making new connections
- Ability to work well under pressure
- Ability to deal with people sensitively, tactfully, diplomatically, and professionally

Why join Novus Glass? NOVUS Glass is part of Fix Network, the world’s fastest growing automotive aftermarket services network. As a longstanding trusted brand, NOVUS customers have come to rely on the experts for their windshield repair and replacement needs.

Location: Vancouver, British Columbia

Pay: $60,000.00-$65,000.00 per year

Additional pay:

- Bonus pay

**Benefits**:

- Casual dress
- Dental care
- Extended health care
- Life insurance
- Paid time off
- RRSP match

Flexible language requirement:

- French not required

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

Ability to commute/relocate:

- Vancouver, British Columbia: reliably commute or plan to relocate before starting work (preferred)

Application question(s):

- How many years of experience do you have in the automotive industry?

**Language**:

- English fluently? (required)

Work Location: In person

Expected start date: 2025-06-30

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