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Store Manager @ Gastown
3 weeks ago
Position: Store Manager - Gastown
Hours: 32-40 / week
Wage: $25/hr + up to $2000 Bonus
About Makers
At Shop Makers, we're redefining retail by offering a curated experience of the finest locally crafted, handmade goods. With 22 locations across BC, Alberta, and Ontario, and plans to expand to 30+, we are proud to be Canada's largest retailer of handmade products.
Our mission is simple yet bold: empower local artisans by giving them a platform to grow. We believe in nurturing community, sustainability, and creativity, and that starts with our people.
Why This Role Matters
As our Gastown Store Manager, you'll be the leader of an amazing store packed with local artisans entrusting you to help grow their businesses You'll champion culture at your store, helping create a space where creativity, trust, and transparency thrive.
From supporting and recruiting new artisans, to training and mentoring your team, you will have the opportunity to create real impact every day in all aspects of Makers.
What you'll do
Lead & Grow the Maker Community
- Recruit and onboard new artisans to maintain 97%+ vendor occupancy.
- Assist new makers during their move-in, providing guidance, support, and data entry/updates in Google Sheets & Paperform.
- Share your passion and knowledge about our products and vendors with customers in-store and by email.
Hire, Train & Inspire Your Team
- Recruit, hire, and train new team members.
- Create and manage schedules to ensure the store is fully staffed while staying within budget.
- Motivate and inspire your team to deliver exceptional service to our artisans and customers.
- Meet weekly with your District Manager to review sales, recruitment forecasts, and brainstorm continuous improvement ideas.
Drive Sales & Deliver an Outstanding Experience
- Champion culture and create a welcoming, transparent, and creative space for artisans and customers.
- Ensure store sales remain high through excellent vendor and customer engagement.
- Resolve issues at store level quickly, positively, and effectively.
- Process point-of-sale transactions quickly and accurately.
Keep the Store Running Smoothly
- Maintain visual merchandising standards through product presentation, replenishment, and housekeeping.
- Ensure the store is clean, well-maintained, and visually appealing.
- Stay current with and communicate Shop Makers' policies, services, and events.
RETAIL SALES SKILLS AND QUALIFICATIONS:
- High school diploma, GED, or equivalent experience
- Knowledge of customer service principles and processes
- 2+ year experience in sales, retail, or customer service environments
- Business administration proficiency a plus
- Comfortability, empathy, and awareness with working in Gastown/the DTES
- Experience in team leadership & facilitation of work
SCHEDULE
- One weekend availability day required
- Flexible 6-8 hour shifts
SOUND LIKE YOU? APPLY NOW
When applying, please include a cover letter with your resume (or email it to us at ), and please submit both documents as a singular PDF. While related experience is important, we have built a strong and supportive culture at Makers, and want to ensure all our team members share the same vision and goals. Tell us a bit about yourself; what you enjoy doing for fun, your passions, and what excites you about joining Shop Makers. We'd love to hear why shopping local and empowering artisans matters to you, and what supporting the handmade community means in your life.
To get inspired, check us out at or on Instagram
We sincerely thank everyone who applies to join Makers. While we may not be able to respond to each applicant due to capacity, please know we truly value the time and interest you put into connecting with us. Our hiring decisions are based on qualifications, merit, and business needs, and we are committed to developing, retaining, and celebrating our teammates. At Makers, we foster a culture of inclusion and respect and are dedicated to providing accessible employment practices in compliance with the AODA. Requests for accommodation can be made at any stage of the recruitment process; applicants are asked to make their needs known.
