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Manager, Digital Product Owner
2 weeks ago
About Us
The Ontario Cannabis Store provides safe, responsible access to recreational cannabis for adults 19 and older. We operate the provincial online store for recreational cannabis in Ontario and are the exclusive provincial wholesaler to authorized private retail stores.
Working at the OCS is a unique opportunity to be part of an agile start-up in a ground-breaking new industry. We’re a diverse team passionate about delivering a great customer experience, working together with mutual respect and building value out of our differences. We’re an inclusive organization that understands that delivering great results comes out of ensuring every voice is heard.
About the Role
The Manager, Digital Product Owner will be responsible for the development, management, and cross-functional prioritization of the B2C and B2B digital roadmaps. The Manager, Digital Product Owner will be a Subject Matter Expert for both platforms’ digital experience.
About Your Day
- Develop a deep understanding of our business, customers' needs and journeys, and how it interacts with our technology.
- Co-build and oversee the execution of the digital product strategy and roadmap for both platforms (i.e. B2C and B2B), working cross-functionally to sequence and prioritize
- Co-lead creation of a prioritized development backlog for both platforms and contribute to the requirements gathering and execution of all deliverables needed to support it.
- Work closely with customer experience, design, retail, development team and external partners to build and deliver your digital roadmap for both platforms
- Leverage data and insights from licensed retailers, customers, internal teams, and platform analytics to ensure roadmap is rooted in substantiated customers' needs.
- Develop and constantly iterate on a digital scorecard to track, prioritize, and communicate potential development on both platforms.
- Every day will bring collaboration with your partners across customer experience, technology, design, business, marketing, customer service, analytics, and operations to define solutions for both our digital platforms’ roadmaps.
- Support with conducting user testing, interviews, and usability testing to ensure any updates or changes satisfy customer needs and wants
- Oversee product delivery phases in close collaboration with senior manager/management and primary stakeholders
- Weekly & monthly business reviews, reporting on roadmap progress, and product KPIs
About You
- 3+ years of experience as a Product Manager or Owner, ideally focused on customer-facing platforms in retail or transactional environment
- You’re an experienced product manager or owner with a proven track record with direct experience working with developers and designers.
- An eye for great UX/UI and good understanding of design best practices
- Experience leading product development from zero to first release and beyond
- You are always driving to the big picture, even while worrying about the finer details.
- Excels at ruthless prioritization— there is no shortage of exciting features, projects, and enhancements we want, so focus is vital to our execution.
- You are obsessively customer centric. It is a primary consideration in all of your thinking and prioritizations perhaps even to a fault
- Strong organizational and time management capabilities
- Ability to work effectively on technical topics and interface with engineers
- Ability to facilitate efficient decision making and compromise
- Strong communication skills and the ability to work cross functionally in a fast-paced environment
Remote Work
About the Job
- City: Toronto, ON
- Employment Type: Full-Time, Permanent
- Required Travel: Rare, usually within GTA
