Manager, Clinical Operations

Why Fraser Health?:
Are you looking for that job that will allow you to combine your clinical expertise and your proven leadership skills?

Fraser Health is responsible for the delivery of hospital and community-based health services to over 1.8 million people in 20 diverse communities from Burnaby to Fraser Canyon on the traditional territories of the Coast Salish peoples. Our team of nearly 40,000 staff, medical staff and volunteers is dedicated to serving our patients, families and communities to deliver on our vision: Better health, best in health care.

Fraser Health has twelve acute care hospitals, BC’s first dedicated outpatient care and surgery centre and a wide range of services in public health, home health, mental health and long-term care facilities - all within Metro Vancouver and the Fraser Valley. Known as one of the most desirable places to live in the world, these vibrant communities along with inspiring scenery and easy access to an abundance of outdoor activities provide an amazing quality of life.

We are proud of the innovation, dedication, teamwork and tenacity of our physicians, employees and volunteers. More than any building or technology, our people make Fraser Health distinct.

Join us at Fraser Health as a
**Full Time Manager, Clinical Operations Primary Care Network **based in
**White Rock, BC.** As a key member of the leadership team, you are responsible for managing and providing leadership within Clinical Operations team.

**Build on your career experience as you**:
Manage resources through the development of operating and capital budgets, review of expenses.

Lead people to cultivate an environment that inspires engagement, innovation, individual and team achievements and the provision of safe, quality care.

Recruit new staff and provide mentorship with relevant feedback to team members through recognition and performance improvement to increase employee engagement and retention.

Act as an advocate for patients and their families.

Establish and maintain effective working relationships with medical staff and other internal and external partners.

Participate in planning of short and long term tactical clinical, operational service plans.

**Here is what we would like you to have**:
Completion of an undergraduate degree in health sciences,

Seven (7) years’ clinical experience,

Two (2) years in a leadership role.

Do you take responsibility for your own performance and seek to model integrity, resilience and confidence? Are you passionate about building an engaging environment that supports and challenges others to achieve their goals?

We value diversity in the work force and maintain an environment of Respect, Caring & Trust.

Detailed Overview:
**Supporting the Vision, Values, Purpose and Commitments of Fraser Health including service delivery that is centered around patients/clients/residents and families**:
Reporting to assigned Director(s), Clinical Operations, the Manager is accountable for managing and providing leadership for assigned clinical operation(s) through the leadership provided to staff, or the management of service contracts with contracted agencies.

Through the direct leadership and management of people and resources, the manager oversees the operational, administrative activities of a clinical operation(s); or, supports the operation of clinical services supports for services as provided through contracted agencies.

The Manager fosters an environment that empowers and supports individuals to provide safe, quality care; or ensures service contracts meet performance criteria that include safe, quality care.

Ensures clinical operation(s) at a site/community area or across sites/community areas are delivered in an effective and efficient manner through consultative advice on clinical services(s) design, policies and procedures, management and leadership or contract management.

Maintains effective communications, and where assigned a dual reporting structure, prioritizes and advises on the status of clinical services(s) objectives.

**Responsibilities**:

- Manages resources through the development of operating and capital budgets, review of expenses and the development of action plans. Reviews contracted agency budgets in terms of established contract performance criteria and liaises with agency to establish required action plans.
- Provides leadership of people to foster an environment that is supportive of engagement, innovation, individual and team achievements and the provision of safe, quality care.
- Recruits people, provides leadership and mentorship on individual leadership and development plans, and provides regular, ongoing, clear and meaningful feedback to provide recognition and to address performance improvement.
- Reviews Fraser Health workplace indicators in areas such as retention, engagement, safety, absenteeism and overtime, and establishes department objectives and action plans.
- Provides leadership for quality care, identifi