Technical Support Analyst

1 day ago

Calgary, Canada Precision Drilling Corporation Full time

**Company: Precision Drilling Corporation** **Location: Calgary, AB** **Onsite** At Precision Drilling, our mission is to deliver safe, sustainable, and high-performance drilling solutions that reduce risks and optimize resources for our customers across global markets. Driven by our Core Values, we empower our people, invest in cutting-edge technology, and foster lasting relationships built on integrity, collaboration, and an unwavering pursuit of excellence. Our **Intermediate Service Desk Analyst** is responsible for providing strong technical support to ensure an efficient IT environment for users. This role involves managing and resolving complex support requests, troubleshooting various issues, and maintaining and improving IT systems. The Intermediate Service Desk Analyst ensures operational efficiency and high customer satisfaction. This includes participation in the on-call rotation to ensure comprehensive coverage beyond standard business hours. **CULTURE**: Precision Drilling promotes a strong safety culture through our "Target Zero" initiative, emphasizing employee well-being and environmental responsibility. We support career growth through robust training and development, encouraging innovation and collaboration. With competitive benefits, a casual work environment, generous time-off policies, and a culture grounded in respect and integrity, we create a workplace where people feel empowered and valued. **DAY IN THE LIFE**: - Manage and resolve support requests, technical issues, and incidents effectively - Track and maintain accurate inventory and asset records - Organize and prioritize daily tasks and projects effectively - Document all work performed within the ticketing system - Ensure customer satisfaction through professional communication and problem-solving **WHAT WE NEED FROM YOU**: Solid understanding of IT systems, hardware, and software Proficient in Windows and macOS configuration and management Competence in Microsoft Office Suite and productivity tools Strong and professional communication skills to convey technical information clearly to non-technical users Strong organizational skills, including task prioritization and accurate documentation A+, HDI Desktop Support Technician and Laptop/Desktop certification is desirable Post-secondary education in an IT-related discipline 2-4 years experience within an IT support desk working in a team-oriented, collaborative environment

  • Technical Support Analyst

    1 week ago

    Calgary, Canada Pason Systems Corp Full time

    **The Role**: **The Team**: The technical solutions team is the first point of contact our customers will call upon when something goes wrong with our products. The team provides technical, software and hardware support in a 24/7 service desk environment by troubleshooting and resolving issues during deployment and ongoing use of Pason's products and...

  • Technical Support Analyst

    1 day ago

    Calgary, Canada Pason Systems Corp Full time

    **The Role**: **The Team**: The technical solutions team is the first point of contact our customers will call upon when something goes wrong with our products. The team provides technical, software and hardware support in a 24/7 service desk environment by troubleshooting and resolving issues during deployment and ongoing use of Pason's products and...

  • Technical Support Analyst

    2 weeks ago

    Calgary, Canada Intelligent Wellhead Systems Full time

    **Technical Support Analyst** Technical support desk operates 24 hours a day, 7 days a week in a compressed work week schedule. This position will be a hybrid model working from home and at our Calgary office. **Responsibilities** - Strong organizational, problem-solving and analytical skills - Identify and escalate situations requiring field technicians,...

  • Technical Support Analyst

    2 weeks ago

    Calgary, Canada Pason Systems Corp Full time

    Pason is the leading global provider of specialized data management systems for land-based and offshore rigs worldwide. Our rental solutions, which include data acquisition, well-site reporting, remote communications, and web-based information management, enable collaboration between the rig and the office. Pason’s energized and focused work environment...

  • Technical Support Analyst

    7 days ago

    Calgary, Canada Kinaxis Full time

    Join to apply for the Technical Support Analyst role at Kinaxis. About Kinaxis Elevate your career journey by embracing a new challenge with Kinaxis. We are experts in tech, but it’s really our people who give us passion to always seek ways to do things better. As such, we’re serious about your career growth and professional development, because People...

  • Technical Support Analyst

    2 weeks ago

    Calgary, Canada Blackline Safety Full time

    Our team at Blackline Safety is growing! As a people-driven technology company, with a mission to make sure every worker returns home safely, we drive innovation, practice resiliency, demonstrate leadership, go the extra mile for our customers, and empower our people to be their best. Our Customer Care team is seeking an enthusiastic and customer-centric...

  • Technical Support Analyst

    2 weeks ago

    Calgary, Canada Geeks Prime Tech Inc. Full time

    Education: College/CEGEP - Experience: 1 year to less than 2 years **Tasks**: - Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced - Consult user guides, technical manuals and other documents to research and implement solutions - Provide advice and training to users in...

  • Technical Support Analyst

    4 days ago

    Calgary, Alberta, Canada PBS Systems Full time

    Company Name: PBS SystemsJob Location: Calgary, AB (Tech Center)Job Type: Full-time, PermanentInternal Job Title: Technical Support Analyst - Tier 1Reports To: Team Lead - Technical Support Job Requirement(s):       Travel throughout Canada and USA, 1 week per monthNo. of Openings: "PBS is the fastest growing "All Inclusive Business Platform" vendor in...

  • Technical Support Analyst

    3 days ago

    Calgary, Canada EXSERSOL INC Full time

    Education: College/CEGEP - Experience: 1 year to less than 2 years - or equivalent experience - ** Work setting**: - Consulting firm - ** Tasks**: - Respond to users experiencing difficulties with computer - Consult user guides, technical manuals and other documents to research and implement solutions - Provide advice and training to users in response to...

  • IT Technical Support Analyst

    2 weeks ago

    Calgary, Canada Essential Energy Services Full time

    **Type Summary**: Full-Time APPLY NOW Element Technical Services is currently recruiting for an IT Technical Support Analyst based in our Calgary office. Reporting to the Lead Systems Architect, IT, this role will be responsible for ensuring proper computer operations so that end users can accomplish business tasks. This includes receiving, prioritizing,...