Current jobs related to Technical Support Analyst - Calgary - Pason Systems Corp

  • Technical Support Analyst

    2 days ago

    Calgary, Canada Precision Drilling Corporation Full time

    **Company: Precision Drilling Corporation** **Location: Calgary, AB** **Onsite** At Precision Drilling, our mission is to deliver safe, sustainable, and high-performance drilling solutions that reduce risks and optimize resources for our customers across global markets. Driven by our Core Values, we empower our people, invest in cutting-edge technology, and...

  • Technical Support Analyst

    1 week ago

    Calgary, Canada Pason Systems Corp Full time

    **The Role**: **The Team**: The technical solutions team is the first point of contact our customers will call upon when something goes wrong with our products. The team provides technical, software and hardware support in a 24/7 service desk environment by troubleshooting and resolving issues during deployment and ongoing use of Pason's products and...

  • Technical Support Analyst

    2 days ago

    Calgary, Canada Pason Systems Corp Full time

    **The Role**: **The Team**: The technical solutions team is the first point of contact our customers will call upon when something goes wrong with our products. The team provides technical, software and hardware support in a 24/7 service desk environment by troubleshooting and resolving issues during deployment and ongoing use of Pason's products and...

  • Technical Support Analyst

    2 weeks ago

    Calgary, Canada Intelligent Wellhead Systems Full time

    **Technical Support Analyst** Technical support desk operates 24 hours a day, 7 days a week in a compressed work week schedule. This position will be a hybrid model working from home and at our Calgary office. **Responsibilities** - Strong organizational, problem-solving and analytical skills - Identify and escalate situations requiring field technicians,...

  • Technical Support Analyst

    1 week ago

    Calgary, Canada Kinaxis Full time

    Join to apply for the Technical Support Analyst role at Kinaxis. About Kinaxis Elevate your career journey by embracing a new challenge with Kinaxis. We are experts in tech, but it’s really our people who give us passion to always seek ways to do things better. As such, we’re serious about your career growth and professional development, because People...

  • Technical Support Analyst

    2 weeks ago

    Calgary, Canada Blackline Safety Full time

    Our team at Blackline Safety is growing! As a people-driven technology company, with a mission to make sure every worker returns home safely, we drive innovation, practice resiliency, demonstrate leadership, go the extra mile for our customers, and empower our people to be their best. Our Customer Care team is seeking an enthusiastic and customer-centric...

  • Technical Support Analyst

    2 weeks ago

    Calgary, Canada Geeks Prime Tech Inc. Full time

    Education: College/CEGEP - Experience: 1 year to less than 2 years **Tasks**: - Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced - Consult user guides, technical manuals and other documents to research and implement solutions - Provide advice and training to users in...

  • Technical Analyst, Desktop Support

    5 hours ago

    Calgary, Canada WestJet Full time

    **Why WestJet**: Every WestJet journey has the potential to enrich lives; a career with us is no exception. WestJet arrived on the Canadian airline scene in 1996 and changed the industry for the better. We made air travel more affordable for Canadians and now we're going global. **Join us, this is where your career story takes off.** **Overview** The...

  • Technical Support Analyst

    5 days ago

    Calgary, Alberta, Canada PBS Systems Full time

    Company Name: PBS SystemsJob Location: Calgary, AB (Tech Center)Job Type: Full-time, PermanentInternal Job Title: Technical Support Analyst - Tier 1Reports To: Team Lead - Technical Support Job Requirement(s):       Travel throughout Canada and USA, 1 week per monthNo. of Openings: "PBS is the fastest growing "All Inclusive Business Platform" vendor in...

  • Technical Support Analyst

    4 days ago

    Calgary, Canada EXSERSOL INC Full time

    Education: College/CEGEP - Experience: 1 year to less than 2 years - or equivalent experience - ** Work setting**: - Consulting firm - ** Tasks**: - Respond to users experiencing difficulties with computer - Consult user guides, technical manuals and other documents to research and implement solutions - Provide advice and training to users in response to...

Technical Support Analyst

2 weeks ago

Calgary, Canada Pason Systems Corp Full time

Pason is the leading global provider of specialized data management systems for land-based and offshore rigs worldwide. Our rental solutions, which include data acquisition, well-site reporting, remote communications, and web-based information management, enable collaboration between the rig and the office.

Pason’s energized and focused work environment empowers each team member to push the envelope of traditional thinking to create new solutions to old problems. We place considerable focus on a culture that nurtures imagination in an atmosphere where people are free to perform to their fullest potential in an open and friendly environment.

**The Role**:
**The Team**:
The technical solutions team is the first point of contact our customers will call upon when something goes wrong with our products. The team provides technical, software and hardware support in a 24/7 service desk environment by troubleshooting and resolving issues during deployment and ongoing use of Pason's products and services.

**Responsibilities**:

- Log all issue based interactions with clients and field technicians
- Identify and escalate situations requiring a field technician when necessary
- Troubleshoot and resolve complex software, hardware and technical issues for clients
- Collaborate with development staff to recreate problems in a test environment
- Remote troubleshooting using a variety of different software tools
- Track issues to resolution and update Pason’s Knowledge Base
- Stay current with Pason’s products and software changes and updates
- Set proper priority for issues to ensure timely resolution
- Actively contribute to on-going process improvements
- Available for a 4 day on and 4 days off schedule with 11-hour shifts rotating through the day, evening, night and stat holiday shifts
- Individual transportation is required

**Qualifications**:

- Experience providing technical support to remote clients
- Excellent verbal and written communications skills
- Ability to manage multiple concurrent projects/tasks
- Ability to identify, isolate and communicate problems from and to all levels of users
- Dedicated commitment to customer success
- Thrive under constantly changing conditions, offering new ideas and fresh approaches to problems
- Must excel in a fast-paced, agile environment where critical thinking and strong problem-solving skills are required for success
- Willing to work in a 24 X 7 environment and rotate through day, evening, night and stat holiday shifts.
- Fluent oral and written English communication skills
- Spanish would be an asset

**Experience**:

- Call Center experience is an asset
- 2 years or more of technical support experience with CentOS, Windows 10, and Cisco networking would be an asset
- Experience with oilfield drilling and terminology would be an asset

**Education**:

- Certificate or better in Information Technology or related field

**Hybrid Work Environment**:

- This position allows the opportunity for an employee to work in a hybrid environment. During the day shifts the analysts will work from the office, however there are 2 night shifts that allow for analysts to work from home.

**Perks and Benefits**:
- Competitive compensation packages
- Extended health benefits
- Work life balance
- Health & wellness support
- Opportunities to give back
- Great vacation time
- Employee & family events

Any offer of employment is conditional on the completion of positive and satisfactory background checks, which may include, proof that you are legally entitled to work in Canada, verification of educational background, a drug and alcohol test (for safety sensitive positions) and criminal background checks.