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Call Center Manager

2 weeks ago

North York, Canada Express Appliance Repair Full time

Job Summary:
**Responsibilities**:

- Manage and supervise a team of call center representatives
- Develop and implement strategies to enhance productivity and customer sales
- Analyze call center metrics to optimize performance and efficiency
- Provide coaching, training, and feedback to team members
- Handle escalated customer inquiries or complaints
- Monitor call center operations to ensure adherence to policies and procedures
- Collaborate with other departments to improve overall customer experience

**Requirements**:

- Proven experience in a call center or customer service management role
- Strong leadership skills with the ability to motivate and inspire a team
- Excellent communication skills in English, other languages is a plus
- Ability to analyze data, identify trends, and make data-driven decisions
- Experience in project management and process improvement initiatives
- Proficient in supervising staff, delegating tasks, and resolving conflicts efficiently

Join our team as a Call Center Manager and lead our dedicated customer service representatives to deliver exceptional service while driving continuous improvement initiatives.

**Job Types**: Full-time, Permanent, Casual

Pay: $20.00-$30.00 per hour

Expected hours: 44 per week

Additional pay:

- Bonus pay
- Commission pay

**Benefits**:

- Company events
- On-site parking
- Work from home

Schedule:

- 8 hour shift

**Experience**:

- Call center sales manager: 3 years (required)
- Direct sales: 5 years (required)
- Call center: 3 years (preferred)

**Language**:

- Russian (required)
- Tagalog (required)

Work Location: In person

Application deadline: 2024-09-15