Call Center Agent

2 weeks ago

North York, Canada Total Credit Recovery Full time

**About Us**:
Total Credit Recovery Limited (TCR) is the largest Canadian-owned receivables management company, servicing most major Canadian credit grantors. TCR is a progressive company in the financial sector, with over 350 employees in 4 offices across Canada.

**Position Overview**

We are currently seeking hard working, energetic, professional individuals to work as a Debt Counsellor **(NOC 6235 Category B)**. **This is a Work from Home/Remote position**.

The main objective of this position is to provide debt recovery services for a variety of large clients.

**Responsibilities**
- Contact consumers via the telephone to arrange payments for past due accounts
- Assist clients by proposing solutions to address financial objectives such as, debt management
- Research and evaluate consumer’s financial status, credit and ability to repay the loan
- Complete initial trace work using online tools and account systems
- Follow regulations and guidelines as per provincial, federal legislation and client specific directives.
- Professionally and respectfully negotiate with consumer and explore money sources to determine best possible arrangement
- Complete credit and loan information
- Clearly and concisely document the details of each call
- Request statements on delinquent accounts and forward irreconcilable accounts for legal action
- Review and update credit and loan files
- Other duties as assigned

**Requirements**:

- Experience in a call center environment is an asset
- Good communication skills - both verbal and in writing
- Good listening skills
- Good negotiation skills
- A compassionate and empathetic approach
- Being able to maintain an objective/non-judgmental position even when talking with clients about emotional/ difficult situations
- Strong knowledge of computers and office software
- The ability to achieve performance targets
- Be able to work shifts (evening and/or weekends) on a rotating basis

**What We Offer**:

- Competitive salary
- Commission, contests and bonus plans
- Paid training
- Vacation within the first year
- Great benefits including medical, dental and optical plans
- Friendly and fun work environment
- Opportunities for advancement

*Please be advised that as per security guidelines, employees cannot hold an active security guard license and work in debt collections.

**Salary**: $15.00-$17.00 per hour

Additional pay:

- Bonus pay
- Commission pay

**Benefits**:

- Dental care
- Extended health care
- Life insurance
- Tuition reimbursement
- Vision care
- Work from home

Schedule:

- 8 hour shift
- Monday to Friday
- Weekend availability

**Experience**:

- Customer Service: 1 year (preferred)
- Call Center: 1 year (preferred)

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