Administrative Representative

**ADMINISTRATIVE REPRESENTATIVE** **Winnipeg-Downtown** **_ Manitoba Hydro is consistently recognized as one of Manitoba's Top Employers_** **_ Great Benefits_** - Competitive salary and benefits package. - Defined-benefit pension plan. - Nine-day work cycle which normally results in every other Monday off, providing for a balanced approach to work, family life - and community.- Flex-time and partially remote work schedule (providing the option to work remotely 3 days per 2 week period), depending on nature of work, operational requirements and work location. Manitoba Hydro is a leader among energy companies in North America, recognized for providing highly reliable service and exceptional customer satisfaction. Join our team of Manitoba's best as we continue to build a company that supports innovation, commitment and customer service. We are seeking an Administrative Officer to work approximately 12 months in Insurance Strategy & Services section, responsible for administering a variety of moderately complex to complex clerical and administrative support functions and for administering moderately complex claim recoveries from external third parties. Responsible for providing detailed administrative support to the section, operate and maintain databases clarify / explain insurance requirements to the Supply Chain Management Division staff and outside contractors. **_ Responsibilities:_** - Administer by investigating and adjusting Non-Disputed property damage claims within a fifty-thousand-dollar threshold. Document the details of the incident with evidence from outside contacts and accident reports, establishing liability for the damages; obtaining repair costs and achieving recovery from the responsible party. - Review work orders and billings for accuracy and appropriateness. Complete investigation into accidents by researching multiple Manitoba Hydro platforms and websites such as SAP, EGIS, OMS, Locates, Damage Prevention reports, Provincial Government Corporate Searches, Lotus Notes, Banner, Law Enforcement. - Contact responsible parties and coordinate recovery of damages with individual claimants, government bodies, insurance companies and independent insurance adjusters. - Establish and maintain effective contact with internal staff, outside insurance adjusters, lawyers, brokers, law enforcement agencies and related industry personnel. - Complete Final Release legal documents to conclude claims. - Co-ordinate multi-claimant liability claims and liaise with independent adjusters, CSCs in support of the Manitoba Hydro - Administration Officer conducting the liability claim file in defense of Manitoba Hydro.- Provide research assistance to Administration Officers on investigations into legal liability claims against Manitoba Hydro and those claims pursued by Manitoba Hydro against outside third parties. Occasionally accompany Administration Officers to broker meetings for the corporation and attend loss scenes during investigations to observe/record evidentiary details of the scene. - Prepare service entries, and other transactions related to contracted insurance services using SAP. Reconcile VISA and expense transactions for Insurance Services using SAP Travel and Expense Management system. - Assist Claims Administrator with Power Disturbance Claims - issue cheques with correspondence to claimants, enter on Lotus Notes, maintain a summary of all claims and total amounts paid, and other detailed administrative functions. - Advise Claims Representative with Plant Damage Recovery claims as required. Review public contact damage reports and determine whether billable. - Administer the Unmanned Air Vehicle - UAV - Drone insurance program. Interact with Broker and internal departments; prepare bordereaux of licensees and drone units for MH, Broker, and Insurers. - Produce claim bordereaux reports for MPI and City of Winnipeg claims as required. - Identifies process change improvements for claim intake and adjusting activities. MANITOBA HYDRO IS COMMITTED TO DIVERSITY AND EMPLOYMENT EQUITY Reference Code: CO56729195-01 - "Principal Duties are intended to be an accuratereflection of the main duties essential for this position. They are not designed to be_ - an exhaustivelist of all duties, tasks and responsibilities."_ **_ Qualifications:_** - Minimum Grade 12 education plus three years related experience with insurance contract and/or claims handling OR - Minimum Grade 12 plus completion of related post-secondary courses that can include courses as part of a General Insurance Essentials (GIE) certificate or Chartered Insurance Professional (CIP) designation and two years of related experiencing with insurance contract and/or claims handling. - Demonstrated ability and working knowledge of Outlook, Word, Lotus Notes, and SAP. Banner experience an asset. - Familiar with Corporate policies, procedures, collective agreements and regulations. - Ability to handle confidential information with