Scheduler / Coordinator

3 days ago

Ottawa, Canada Choice Homecare Full time

**Position**: Full Time Scheduler/Coordinator

**Location**: Ottawa, Ontario

Do you enjoy making a difference working in a respectful and supportive environment?

If you desire to be a valued team member and not just a number, read on.

The Choice Homecare Team has served Ottawa region families since 2011 with 5-Star Google ratings from families and caregivers. We provide a respectful and supportive work environment with opportunities for growth as a part of a competent and dependable team who work hard to bring excellent and reliable homecare for our clients.

We seek one or more Home and Community Care Schedulers to support expected growth in serving our clients. As a team, we build therapeutic relationships with our clients and make a difference in the lives of people who need care.

If being a team member in a respectful and supportive team to serve others is important to you, we want to meet you

**Choice Homecare offers**:

- A mutually encouraging and caring work environment
- Paid personal and sick leave
- Extensive 1:1 training
- RRSP contribution matching program
- Competitive compensations
- Laptop and supportive devices
- Professional development opportunities to grow with the company

**Duties and Responsibilities: Include, but are not limited to**:

- Select caregivers to care for clients considering caregiver availability, location, skills, and temperament match
- Relay pertinent information to field staff and clients, document interactions, and maintain professional relationships
- Maintain client schedules by replacing field staff's sick calls, vacations, or any absence
- Update field staff availability, vacation, or time off requests
- Verify and approve shifts for field staff
- Respond promptly to concerns, incidents, complaints and compliments, and document and relay information to Director or Care or Client Care Manager
- Adhere to the policies in interactions with clients, caregivers, or other parties while ensuring privacy and confidentiality
- Assist HR in training field staff in the use of AlayaCare app
- Other duties as necessary to provide back up for other team members
- Be on-call (paid) to provide 24/7 after hours support to caregivers and clients on a rotation basis, likely one week per month

**Qualifications/Requirements**:

- Secondary education
- Two years' scheduling/coordination in the Health Care field
- Experience in homecare scheduling software (AlayaCare is an asset)
- Superior Customer Service skills
- Effective oral and written communication in English
- Empathy and compassion when interacting with clients and caregivers
- Be available to be on call (paid) after hours to provide telephone support to clients and caregivers on a rotating basis (Approximately 1 week per month)
- Accurate and efficient computer data-entry skills
- Ability to prioritize tasks and/or duties while keeping a calm and professional demeanor in dealing with stressful situations

**Other Skills and Abilities Preferences**:

- Problem solving skills
- Ability to plan, organize, and coordinate activities
- Excellent verbal and written communication skills
- English-French bilingual
- Experience in both private and pubic-pay home and community care

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