Team Lead

**Want to be a part of something great?**
Since its founding in 1949, ASICS Group has been committed to nurturing the world’s youth through sports in order to contribute to society. Our vision has been to “Create Quality Lifestyle through Intelligent Sport Technology” and our mission to provide goods and services that promote healthy and fulfilling lifestyles throughout the world.

As a Globally recognized footwear brand, ASICS Team Leaders make our technology in our footwear, apparel and accessories available to consumers around the world. Our Team Leaders deliver a great client experience through assessing needs, product education and engaging communication to provide a personalized shopping environment. Team Leaders at ASICS have the ability to grow and develop their leadership skills while completing essential daily tasks. At ASICS you can take your passion for shoes and turn it into a career.

**Our Mission : We pledge to bring harmony to the body and soul**
ASICS, an acronym derived from the Latin phrase, Anima Sana In Corpore Sano - a sound mind in a sound body. Staying true to the philosophy by which it was founded, every ASICS innovation, every concept, every idea is intended to create the best product. Our mission is to become the number one brand for the sports enthusiast. To accomplish this, we pledge to continue to make the best product; striving to build upon our technological advances and pushing the limits on what we can learn from the body and its needs in athletic gear.

**POSITION **:Team Lead (Key Holder) - Part Time
**LOCATION**: Vaughan Mills Outlet Mall

**AN ASICS TEAM LEADER’S PURPOSE**:
In the absence of the management team, the Team Lead supervises all store personnel, including implementing and enforcing company policies, procedures and corporate directives.

**SUPERVISORY RESPONSIBILITIES**:
This position does not have direct report responsibilities

**TEAM LEADER ORGANIZATIONAL RELATIONSHIPS**:
Interacts with all levels throughout organization including employees and outside vendors

**WHAT YOU WILL DO**:

- Assist in achieving business results through leading the team, managing the sales floor and ensuring sales goals are achieved
- Provide exceptional customer service by greeting and assisting customers and responding to customer inquiries or complaints
- Be able to retrieve product from the backroom and/or top stock using provided equipment
- Monitor sales activities to ensure that customers receive satisfactory service and quality product
- Support the Head Coach with training and evaluating employees to ensure sales goals are being met
- Examine merchandise to ensure that it is correctly priced and displayed for maximum customer experience
- Oversee the work activities of sales associate, such as cleaning and organizing product with ease to improve shopping experience
- Review inventory and sales records to prepare reports for the management team
- Instruct employees on how to handle difficult and complicated sales

**YOUR KNOWLEDGE, SKILLS & ABILITIES**:

- Exceptional customer service skills
- Uphold a positive attitude and be a team player
- Knowledge of principles involved in resource allocation, and coordination of people and resources
- Knowledge of selling techniques
- Ability to conduct self in a professional and respectful manner with customers and employees
- Excellent verbal communication skills
- Ability to complete tasks in a timely manner with a high degree of accuracy and attention to detail
- High sense of urgency
- Skilled at using logic and reasoning to identify alternative solutions, or approaches to problems
- Ability to work a flexible schedule including holidays, nights, weekends and overtime in order to fit business needs

**YOUR STRENGTHS**:

- Collaboration
- Organization
- Multi-tasking
- Integrity
- Time management
- Problem-solving
- Taking initiative
- Learning from set-backs
- Cool under pressure

**WHAT IS REQUIRED**
**EDUCATION/EXPERIENCE**:

- 2 years of retail experience; sporting or athletic industry preferred
- Computer skills: Microsoft Suite (Word, Excel, PowerPoint)
- Be able to stand and walk around during scheduled hours, reaching for product using a ladder, step stool and pole

**PHYSICAL DEMANDS **:In general, the following physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to allow differently-abled individuals to perform the essential functions of the job.
- Must be able to stand, walk, and squat the majority of the work shift
- Must be able to able to climb a ladder
- Must be able to lift, move and carry up to 40 pounds
- Must be able to read, count and write to accurately complete all documentation and reports
- Must be able to see, hear and speak in order to communicate with employees and other customers
- Vision abilities include close vision, distance vision, peripheral vision, depth perceptio