Office/field Manager

**Overview**:
**Duties**:

- Oversee daily operations and ensure efficiency and productivity.
- Lead and motivate a team to deliver high quality residential cleaning services and execute exceptional client experiences.
- Establish strong relationships with our team, clientele and owners.
- Ensure compliance with company policies, procedures and regulations.
- Handle business inquiries, consultations and integrating new clientele into the workflow of the business.
- Identify staffing needs, hire and facilitate training to new team members.
- Monthly scheduling of staff and new clients.
- Identify opportunities for growth and expansion, this is a fundamental key to our success.
- Continue to develop and implement new business strategies to increase and take our business to next level.
- Daily planning and collaboration with front line supervisors to ensure clear and concise work plans are delivered to support staff and produce excellent services.
- Assume ultimate responsibility for client satisfaction with all work produced.
- Demonstrated focus to continuous professional development.

**-**Ensure all employees comply with company policies, safety procedures, ethical standards, and facilitate discipline and dismissal protocol when necessary.
- Plan and oversee supervisors in the daily oversight of our team to ensure excellence in quality of the service provided.
- Proven experience in residential cleaning with an impeccable eye for detail to ensure high standards, proper time management and efficacy of work being performed.

**Skills**:

- Proven experience as an Operations Manager or similar executive role.
- Strong leadership abilities with a focus on team building and development is of paramount importance to succeed in leading our team, as you will be overseeing administration of the office and supervision of our team.
- Excellent communication and interpersonal skills.
- Proficient in Microsoft Office, Excel, Jobber Ap systems, basic math, scheduling, answering the phone.
- Trustworthy, active listener, critical thinker, excellent customer service, ability to work under pressure, reliable, professional, flexible and ability to handle change, embodied self-awareness, require mínimal supervision and effective with time management.
- Carry out our vision by bringing high energy, enthusiasm, passion and an outgoing personality.

**Requirements**:

- Secondary education preferred, Bachelor's degree in Business Administration or related field.
- Speak English, valid driver’s license.
- Minimum 1 year residential cleaning experience.
- Minimum 3 years supervising experience.
- Minimum 3 years Office experience.
- Minimum 3 years of experience in a managerial/operational position.
- Demonstrated success in driving business growth and achieving targets.
- Strong knowledge of the residential cleaning industry with a focus on eye for detail and great customer service.

**Job Type**:

- Full-time-permanent schedule, 40 hours a week.
- Monday to Friday 8:30-5:00, flexibility is required for addressing issues that may arise before or after hours.
- In person.

**Pay**: $25.00-$30.00 per hour

**Benefits**:

- We don’t work weekends or stat holidays.
- Automobile allowance.
- Company car at work for work purposes.
- Shared benefits after one year of employment.

**Job Types**: Full-time, Permanent

Pay: $25.00-$30.00 per hour

Expected hours: 40 per week

**Benefits**:

- Automobile allowance
- Company car

Flexible Language Requirement:

- French not required

Schedule:

- Monday to Friday

Application question(s):

- Do you own a reliable automobile?

**Education**:

- Secondary School (preferred)

**Experience**:

- Cleaning: 1 year (preferred)
- Office: 1 year (preferred)
- Supervising: 1 year (required)
- Managerial: 1 year (required)

**Language**:

- English (required)

Licence/Certification:

- Driving Licence (required)

Work Location: In person