Office/field Manager

**Overview**

**Duties**

• Oversee daily operations and ensure efficiency and productivity.
• Lead and motivate a team to deliver high quality residential cleaning services and execute exceptional client experiences.
• Establish strong relationships with our team, clientele and owners.
• Ensure compliance with company policies, procedures and regulations.
• Handle business inquiries, consultations and integrating new clientele into the workflow of the business.
• Identify staffing needs, hire and facilitate training to new team members.
• Monthly scheduling of staff and new clients.
• Identify opportunities for growth and expansion, this is a fundamental key to our success.
• Continue to develop and implement new business strategies to increase and take our business to next level.
• Daily planning and collaboration with front line supervisors to ensure clear and concise work plans are delivered to support staff and produce excellent services.
• Assume ultimate responsibility for client satisfaction with all work produced.
• Demonstrated focus to continuous professional development.

**-**Ensure all employees comply with company policies, safety procedures, ethical standards, and facilitate discipline and dismissal protocol when necessary.

• Plan and oversee supervisors in the daily oversight of our team to ensure excellence in quality of the service provided.
• Proven experience in residential cleaning with an impeccable eye for detail to ensure high standards, proper time management and efficacy of work being performed.

**Skills**

• Proven experience as an Operations Manager or similar executive role.
• Strong leadership abilities with a focus on team building and development is of paramount importance to succeed in leading our team, as you will be overseeing administration of the office and supervision of our team.
• Excellent communication and interpersonal skills.
• Proficient in Microsoft Office, Excel, Jobber Ap systems, basic math, scheduling, answering the phone.
• Trustworthy, active listener, critical thinker, excellent customer service, ability to work under pressure, reliable, professional, flexible and ability to handle change, embodied self-awareness, require mínimal supervision and effective with time management.
• Carry out our vision by bringing high energy, enthusiasm, passion and an outgoing personality.

**Requirements**

• Secondary education preferred, Bachelor's degree in Business Administration or related field.
• Speak English, valid driver’s license.
• Minimum 1 year residential cleaning experience.
• Minimum 3 years supervising experience.
• Minimum 3 years Office experience.
• Minimum 3 years of experience in a managerial/operational position.
• Demonstrated success in driving business growth and achieving targets.
• Strong knowledge of the residential cleaning industry with a focus on eye for detail and great customer service.

**Job Type**

• Full-time-permanent schedule, 40 hours a week.
• Monday to Friday 8:30-5:00, flexibility is required for addressing issues that may arise before or after hours.
• In person.

**Pay**: $25.00-$30.00 per hour

**Benefits**

• We don’t work weekends or stat holidays.
• Automobile allowance.
• Company car at work for work purposes.
• Shared benefits after one year of employment.

**Job Types**: Full-time, Permanent

Pay: $25.00-$30.00 per hour

Expected hours: 40 per week

**Benefits**

• Automobile allowance
• Company car

Flexible Language Requirement

• French not required

Schedule

• Monday to Friday

Application question(s)

• Do you own a reliable automobile?

**Education**

• Secondary School (preferred)

**Experience**

• Cleaning: 1 year (preferred)
• Office: 1 year (preferred)
• Supervising: 1 year (required)
• Managerial: 1 year (required)

**Language**

• English (required)

Licence/Certification

• Driving Licence (required)

Work Location: In person