Field Operations Manager

**Join Our Team: Residential Field Supervisor at Handy Housewives**

Handy Housewives has been a leader in Residential Cleaning in Saskatoon since 2003, and we are looking for a dynamic Field Operations Manager. We are expanding our team to include another professional who embodies our core values and is committed to upholding our standard of excellence in residential cleaning and team leadership.

**Position Overview**:
**Your Mission**:

- Lead daily briefings, efficiently assign tasks, supervise the team, including directly providing cleaning services and working hands-on along side your team on various projects.
- Engage in active coordination with Owners for seamless service delivery, introduction of new homes and effective client communication.
- Strategically schedule staff and oversee inventory management, ensuring our teams are fully equipped to deliver outstanding results.
- Uphold Handy Housewives’ commitment to quality with regular inspections and hands-on involvement in cleaning assignments, adeptly addressing challenges and emergencies.
- Drive ongoing training and development for both new and existing staff, enhancing & developing their skills and ensuring adherence to our high standards.
- Cultivate a culture of respect, safety, and excellence by demonstrating leadership that inspires and motivates our teams to perform at their best.

**What We're Looking For**:
**Qualifications**:

- Proven experience in Operations Management or Supervision, preferably in the cleaning or service industry.
- Strong leadership and team management and training skills.
- Excellent organizational and problem-solving abilities.
- Ability to prioritize and manage multiple tasks effectively.
- Strong communication skills to interact with staff, clients, and management.
- Familiarity with scheduling software and inventory management tools.
- Ability to work flexible hours, including evenings and weekends to address staffing.
- Valid driver’s license and reliable transportation.

**Experience**:

- **3-5 years** of experience in an operations management or supervisory role, ideally within the cleaning industry or a service-based business.
- Proven experience in **team leadership, scheduling, and performance management**.
- Strong background in **customer service**, with experience handling client relations and resolving complaints.

**Skills and Abilities**:

- **Leadership Skills**: Ability to motivate and manage a team effectively, ensuring high performance and consistent results.
- **Organizational Skills**: Ability to multitask, prioritize, and manage multiple job sites or schedules at once.
- **Attention to Detail**: Ensuring cleaning tasks meet company standards and that staff perform duties with a focus on quality and consistency.
- **Problem Solving**: Capacity to resolve issues quickly, whether related to customer complaints, team challenges, or operational inefficiencies.
- **Communication Skills**: Strong verbal and written communication skills for interacting with clients, staff, and owners.
- **Customer Service Orientation**: Focused on delivering a positive client experience, handling concerns, and ensuring satisfaction.

**Technical Skills**:

- Familiarity with **scheduling software** (e.g., Jobber, Excel) to manage staff, appointments, and jobs.
- Proficient in using **Microsoft Office** (Word, Excel, Outlook) for reporting, scheduling, client correspondence and administrative tasks.

**Personal Qualities**:

- **Dependability**: Punctual and reliable
- **Adaptability**: Comfortable working in a fast-paced, dynamic environment with changing demands.
- **Professionalism**: Exhibiting a high level of integrity, with a focus on providing a top-quality service.
- **Conflict Resolution**: Strong ability to manage customer or employee conflicts effectively, maintaining a calm and professional demeanor.
- **Positive Attitude**: Demonstrates a can-do attitude, fostering a supportive environment for both clients and team members

**Flexible schedule**: Ability to work odd hours, when necessary, as staff issues may arrise outside of typical office hours.

**Why Handy Housewives?**
Be part of a company that values your growth, supports your journey, and recognizes your contributions. At Handy Housewives, we're more than a team; we're a family that celebrates success, learns from every situation, and supports each other every step of the way.

**Job Type**: Full-time

**Salary**: $25.00-$30.00 per hour

Expected hours: 35- 40 per week

**Benefits**:

- Automobile allowance and company vehicle
- Shared health care benefits after 3 months

**Job Types**: Full-time, Permanent

Pay: $25.00-$30.00 per hour

**Benefits**:

- Company car

Application question(s):

- Do you have a reliable automobile?
- Do you live in Saskatoon?

**Experience**:

- Supervising: 1 year (required)
- Residential Cleaning: 2 years (required)

**Language**:

- English (required)

Licence/Certification:

- Driving Licence (required)

Work Loc