IT Manager

Are you an experienced IT professional with a passion for solving complex challenges, delivering exceptional service, and leading IT operations that make a real impact? If you thrive in dynamic environments and want to be at the helm of IT service delivery, we want you on our team

**Why Join Us?**
- **Influence & Impact** - Take charge of IT operations for high-profile clients and play a key role in shaping their technology strategies.
- **Diverse & Exciting Projects** - Engage in a variety of IT management initiatives, from strategic IT planning to hands-on problem-solving.
- **Supportive & Collaborative Culture** - Work with a team that values expertise, collaboration, and results-driven excellence.

**The Role: IT Operations & Client Service Lead**

As a key member of our IT management team, you’ll oversee IT operations for a select portfolio of clients, ensuring seamless IT service delivery, strategic oversight, and superior client experience. You’ll manage stakeholder relationships, coordinate IT projects, and ensure high performance across technology solutions. This is a hands-on leadership role requiring both technical expertise and outstanding communication skills.

**What You’ll Do**
- Lead and manage IT operations, strategic initiatives, and technology management for high-value clients.
- Act as the primary IT liaison, building strong relationships with business leaders and stakeholders.
- Oversee IT processes such as procurement, asset management, contract negotiations, and change management.
- Monitor IT performance metrics, service levels, and key operational KPIs to ensure excellence.
- Provide expert guidance on IT infrastructure, network design, and IT support best practices.
- Develop and maintain vendor relationships with managed service providers and third-party IT partners.
- Deliver VIP, white-glove executive support for high-priority clients.
- Manage and coordinate IT projects, ensuring successful execution and delivery.
- Enforce IT policy, security standards, and compliance best practices.

**What We’re Looking For**
- **Proven Experience**: 8+ years in IT, with at least 3 years in IT management, account management, or MSP service delivery.
- **Enterprise-Level Expertise**: Experience working with complex business systems, IT infrastructure, and vendor management.
- **Exceptional Communication**: Ability to translate technical concepts into clear, actionable insights for non-technical stakeholders.
- **Leadership & Initiative**: A self-starter who can manage multiple priorities, drive strategic outcomes, and lead with confidence.
- **Problem-Solving Mindset**: A proactive approach to identifying challenges and implementing effective solutions.
- **Customer-Centric Focus**: Strong commitment to delivering high-quality IT services and enhancing user experience.
- **Commitment & Drive**: Willingness to go the extra mile to meet critical deadlines and operational needs.

**Preferred Qualifications**
- Industry certifications such as PMI, Microsoft, or ITIL are a plus.
- Experience leading IT teams or managing enterprise-level IT projects.

**What We Offer**
- **Competitive Salary**: $80,000 - $105,000 per year, plus bonus opportunities.
- **Comprehensive Benefits**: Dental, extended health care, vision care, and wellness programs.
- **Work-Life Balance**: Paid time off, profit-sharing, and tuition reimbursement.
- **Career Development**: Ongoing training and opportunities to expand your skill set.

**Location & Requirements**
- **Location**: This role is based in **Surrey**, with the expectation of in-person collaboration with clients and remote interactions.
- **Language**: Fluent English is required.

If you’re a results-driven IT professional looking for your next big challenge, we’d love to hear from you.

**Job Types**: Full-time, Permanent

Pay: $80,000.00-$105,000.00 per year

Additional pay:

- Bonus pay
- Commission pay

**Benefits**:

- Company events
- Dental care
- Extended health care
- Mileage reimbursement
- On-site parking
- Paid time off
- Profit sharing
- Tuition reimbursement
- Vision care

Flexible language requirement:

- French not required

Schedule:

- Monday to Friday
- Weekends as needed

Application question(s):

- Can you describe a time when you had to manage a critical IT issue for a client? How did you approach the problem, communicate with stakeholders, and ensure a successful resolution?
- What strategies do you use to ensure IT operations align with a client’s business goals? Can you give an example of how you’ve successfully done this in the past?
- Tell me about a time when you had to manage multiple IT projects or vendor relationships simultaneously. How did you prioritize tasks, manage expectations, and maintain service quality?

Work Location: In person