Front Desk Agent

1 week ago

Greater Sudbury, Canada Super 8 Sudbury Full time

Languages
Bilingual would be an asset, but not necessary

Experience
Employer willing to train

Business Equipment and Computer Applications
Word processing software; Spreadsheet; SynXis PMS; Multi-line switchboard; Internet; Central reservation system (CRS); Computerized bookkeeping
system

Work Setting
Hospitality industry; Hotel Front Desk

Specific Skills
Take, cancel and change room reservations; Register arriving guests and assign rooms; Provide information on hotel facilities and services;
Process group arrivals and departures; Process guests' departures, calculate charges and receive payments; Perform light housekeeping and cleaning
duties; Investigate and resolve complaints and claims; Balance cash and complete balance sheets, cash reports and related forms; Answer telephone
and relay telephone calls and messages; Clerical duties (i.e. faxing, filing, photocopying); Provide general information about points of interest in the
area; Follow emergency and safety procedures; Handle wake-up calls; Provide customer service; Assist clients/guests with special needs; Maintain an
inventory of vacancies, reservations and room assignments

Security and Safety
Bondable

Work Conditions and Physical Capabilities
Fast-paced environment; Work under pressure; Attention to detail; Standing for extended periods

Personal Suitability
Effective interpersonal skills; Flexibility; Team player; Excellent oral communication; Excellent written communication; Client focus; Dependability;
Judgement; Reliability; Organized

**Job Types**: Part-time, Permanent

**Job Types**: Part-time, Permanent

Pay: From $17.20 per hour

**Benefits**:

- On-site parking

Schedule:

- 8 hour shift
- Monday to Friday
- Night shift
- On call
- Weekends as needed

Work Location: In person

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