Travel Administrator and Reservations Agent

2 days ago

Etobicoke, Canada Jonview Canada Full time

**Open Position**: TD Admin Coordinator/Reservations Agent
**Status**:Permanent, Full time
**Location**:Toronto or Montreal

**VALUES**:
**WE WORK AS A TEAM** with openness to the ideas and expectations of our colleagues, our customers, and our partners.

**WE ARE PROFESSIONALS** on a constant quest for excellence, tackling challenges methodically, with efficiency and integrity, and recognize the value of creating a fun working environment.

**WE GO BEYOND** our obligations to our customers, our colleagues, the community, and the environment.

**Description**:
**Responsibilities**:

- Process new reservations, cancellations, and amendments to existing reservations
- Create, recommend, and suggest itineraries
- Respond to queries regarding itinerary products and services from clients, and suppliers
- Build relationships with key clients
- Maintain a high level of Canadian Tourism product and geographical knowledge of Canada
- Proof reservations to ensure the accuracy and smooth running of booked itineraries
- Respond to complaints post travel
- Accurately reconcile all Tour Director Expense Reports
- Accurately reconcile and prepare for accounting Tour Director’s Optional Sales Report
- Provide Tour Directors with required supplies such as Name Tags, Manuals, Documentation, etc., and administer the distribution of such supplies
- Book travel arrangements (air, train, coach) and look up pricing for accommodation (if required) for all Tour Directors
- Consistently conduct oneself in a positive, professional, and friendly manner towards staff and clients.
- Encourage and support all Jonview procedures, decisions, and events.
- Participate in departmental, team, and corporate meetings as required.

**Position Requirements**:

- Bilingualism French/English an asset
- Post-Secondary School Education
- 2 to 3 years of Tourism experience
- Able to work from the office during the season of the TD Administrator position
- Ability to work under pressure and multi-task
- Strong attention to detail and autonomy
- Dedicated to a high level of customer service
- Able to plan, organize and set priorities & manage processes
- Finance, basic accounting, Excel
- Knowledge of Canadian Tourism an asset.
- Accounting in a tourism environment an asset.

**Job Types**: Full-time, Permanent

**Salary**: $35,000.00-$40,000.00 per year

**Benefits**:

- Company events
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- Profit sharing
- RRSP match
- Tuition reimbursement
- Vision care
- Work from home

Schedule:

- 8 hour shift
- Monday to Friday
- Weekend availability

Supplemental pay types:

- Overtime pay

Application question(s):

- Are you authorized to work in Canada?
- What are your salary expectations?
- Do you speak other languages?
- Where are you currently located? This position includes working from our Toronto or Montreal office during the spring/summer season and remotely during the fall/winter season.

**Experience**:

- Administration: 2 years (preferred)
- Accounting: 2 years (preferred)
- Travel/Tourism/Hospitality industry: 2 years (required)
- Microsoft Excel: 2 years (preferred)

**Language**:

- French (preferred)

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