Parking Control Officer

Full time Parking Control Officer and reports to the Supervisor of Parking Operations. The position supports day-to-day operation of parking facilities at McMaster University. Reports to: Supervisor, Parking OperationsMain Purpose and Scope: Support multiple parking facilities at various on campus and off-site locations. Operate and maintain automated parking systems to include ticket stations, barrier gate stations, pay stations and intercom stations. Will provide access control to parking lots, control on campus traffic and parking enforcement. Deliver exceptional front line customer service, responding to inquiries from the campus community and visitors that are aligned to department policies, procedures, and parking regulations. Will demonstrate the core values of teamwork, accountability, integrity, respect, and trust. Qualifications:

- A minimum 1-year experience in the customer service.
- Unrestricted hours of work that includes evenings and weekend. Communication capabilities to show patience, active listening, and ability to use positive language when dealing with customers.
- Organizational Skills to manage various systems.
- Interpersonal skills to support conflict resolution and excellent oral and written communication.
- Satisfactory employment and attendance record required
- Flexible to a changeable work setting and the ability to handle fast-paced working environments.

Duties and Responsibilities:

- Communicate with colleagues, students, campus partners and external community in a respectful, polite, and professional manner.
- Ability to carry out duties in a fast-paced working environment.
- Provide support to co-workers on assigned tasks connected to day-to-day operations.
- Perform assigned tasks connected to day-to-day parking operations to include but not limited to.
- Control vehicle traffic at parking access points
- Issue parking violations to vehicles in contravention of parking regulations
- Repair automation ticket stations
- Replacement of damaged barrier gates
- Capability to respond quickly to intercom calls and remedy customer concerns while adhering to parking policies as outlined in the parking operations manual.
- Report system issues that interfere or disrupt access control or parking.
- Trouble-shoot automation system issues that interfere or disrupt access control or parking.
- Monitor and report the condition of surface and underground parking facilities, to include but not limited to; lighting, asphalt condition, pavement marking, signage and any maintenance work and snow removal.
- Other duties as required and assigned

Working Conditions:

- Must work all assigned shifts in accordance with operational needs.
- Able to work in any indoor and/or outdoor environments.
- Uniform policy.

Physical Requirements:

- Required to stay in position and/or move for unlimited times for the duration of a duty assignment.
- Perform repetitive tasks that include but not limited to, traffic control, writing tickets, driving a vehicle and or golf cart, answering intercom, utilizing a computer keyboard/mouse, watching monitors.
- Lifting of equipment to include but not limited to, pylons, portable signs, boxes, gate arms.

**How To Apply**

**Employment Equity Statement**

McMaster University is located on the traditional territories of the Haudenosaunee and Mississauga Nations and within the lands protected by the “Dish With One Spoon” wampum agreement.

The diversity of our workforce is at the core of our innovation and creativity and strengthens our research and teaching excellence. In keeping with its Statement on Building an Inclusive Community with a Shared Purpose, McMaster University strives to embody the values of respect, collaboration and diversity, and has a strong commitment to employment equity.

Job applicants requiring accommodation to participate in the hiring process should contact:

- Human Resources Service Centre at
905-525-9140 ext. 222
- HR (22247), or
- Faculty of Health Sciences HR Office at ext. 22207, or
- School of Graduate Studies at ext. 23679

to communicate accommodation needs.

**Vaccination Policy Statement**

The University is committed to providing and maintaining healthy and safe working and learning environments for all employees, students, volunteers and visitors. The University’s Vaccination Policy-COVID-19 Requirements for Employees and Students (the “Vaccination Policy”), requires all McMaster community members, including employees, accessing a McMaster campus or facility in person to be fully vaccinated or to have received an exemption from the University for a valid human rights ground. While the Policy will be currently paused, this Policy may resume quickly and on short notice, as informed by public health advice and direction. As a result, failure to achieve and maintain fully vaccinated status or an approved human rights-based exemption may result in termination of employment. This is a term and condition of employment. The