Digital Engagement Specialist

2 weeks ago

St Albert, Canada External Affairs Medical Spa Full time

Are you a **social media whiz** with a passion for **eye-catching design** and **scroll-stopping content**? Do you love bringing brands to life through **stunning visuals, engaging videos, and strategic storytelling**? If so, we want YOU on our team

As our **Social Media & Content Creator**, you’ll be the mastermind behind our **online presence**, crafting content that captivates, converts, and connects with our audience. From designing **high-impact graphics** to shooting and editing **dynamic videos**, you’ll play a key role in shaping our brand’s digital voice.

Primary Responsibilities:

- Acting as a member of the Customer Service Team by monitoring all External Affairs social media pages, platforms, and programs and performing required follow-ups and digital communications.
- Preparing content for social media.
- Editing before and after images for our platforms.
- Monitoring, responding, and engaging on social media channels and External Affairs text messaging platforms.
- Utilizing creativity in the workplace to develop new content for social media updates, campaigns, and programs.
- Staying up-to-date with current culture, fashion, competitors, influencers, industry, and social media trends and incorporating this information into our communication strategies.
- Assisting with compiling social monitoring reports and documentation as required.
- Completing online community management activities: respond to customer questions, concerns, feedback, and reviews, remove comments and spam that violate our community page guidelines.
- Actively monitoring social media based conversations via CRM tools and reporting feedback to appropriate departments.
- Reporting to and working closely with the Marketing Director.

Desired Qualifications:

- Degree or certificate in Marketing, Communications, Public Relations, or a related discipline to the role from post-secondary education.
- Strong customer service and written communication skills.
- Strong knowledge of social media platforms including Facebook and Instagram, and using social media tools for business.
- Experience with digital photography and photo editing software is an asset.
- Experience with video production is an asset.
- Strong multi-tasking, organizational, and critical thinking skills with the ability to work in an ever-evolving, fast-paced environment complemented by the

What’s In It For You:

- Competitive pay and in-house benefits
- A Lively Culture - Because we offer so many interesting services, there are lots of different roles working together to make it all happen, which makes for a fun, diverse group of people
- Vacation Time - flexible vacation time to meet your individual needs.
- Training & Development - We’re industry leaders when it comes to wellness and aesthetic medicine and we want to pass that along to you
- Opportunity for Growth - You’ve got BIG career goals, right? We love that Let us help you reach them as you grow your skillset with business, sales, and marketing

**Job Types**: Full-time, Part-time

Pay: $18.00-$25.00 per hour

Expected hours: 20 - 40 per week

**Benefits**:

- On-site parking
- Store discount
- Wellness program

Schedule:

- 8 hour shift
- Monday to Friday

**Experience**:

- Customer service: 2 years (preferred)
- Digital marketing: 1 year (preferred)

**Language**:

- English (required)

Work Location: In person

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