Help Desk Technician

6 days ago

Airdrie, Canada Propak Systems Ltd. Full time

**PROPAK Systems Ltd.**, is an established leader in engineering, fabrication, and construction of gas compression, processing and Heavy Oil equipment and facilities. We are seeking a **Help Desk Technician** to provide responsive support to end users with their business related technology issues. This is a full-time permanent position, based out of our **Airdrie, AB** office.

Key Responsibilities:

- Device Support
- Basic troubleshooting of corporate device hardware and software, including but not limited to
- workstations, laptops, cell phones, desk phones, printers, scanners, copiers, and tablets.
- Hardware deployment, replacement, and removal;
- Track and maintain inventory;
- Ensure assigned stocking levels are maintained.
- Help Desk software and ticket management
- Evaluate new tickets to ensure that the proper support team responds to the problem;
- Follow escalation procedure to escalate Tier 2 and Tier 3 tickets to the proper support groups;
- Identify related issues to ensure that each problem is escalated as quickly as possible;
- Ensure tickets are resolved appropriately and efficiently.
- Image Creation and Deployment
- Create system images based on approved system builds;
- Ensure the approval procedure has been completed prior to deployment of all system images;
- Deploy system images to new and existing hardware.
- Purchasing
- Obtain quotes for required equipment;
- Use internal approval systems to obtain Purchase Orders.
- Software Support
- Follow software licensing procedures;
- Report possible licensing infractions to the IT Manager;
- Basic troubleshooting of in-house and purchased software;
- Work with Tier 2 and Tier 3 support groups to ensure all software issues are resolved.
- User Support
- Answer basic technical questions for staff and guests

Qualifications:

- Information Technology 2 year diploma, or equivalent
- CompTia A+ and CompTia N+ are assets
- Ability to lift and carry items up to 50 pounds
- Class 5 driver’s license
- Personal transportation

**Propak Systems Ltd.** thanks all applicants for their interest however only those selected for an interview will be contacted.
- No Phone Calls Please_

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