IT Service Desk Student

1 week ago

Airdrie, Canada FortisAlberta Inc Full time

**ABOUT US** At FortisAlberta we invest in our greatest resource - our people. As Alberta’s largest electricity distribution provider, we are positioned for growth. Each day, FortisAlberta employees strive to exceed customer expectations while maintaining a focus on our commitment to safety. We want you to have a job you're excited about as well as opportunities to learn, grow and challenge yourself. We offer competitive compensation and a commitment that you will receive hands-on experience which will help you develop your technical and leadership abilities. You will work with, and be mentored by, our most seasoned professionals, while working in a very diverse work environment. You will be joining a team of professionals who are committed to excellence in all aspects of our operations and people development. **APPLICATION DEADLINE: March 6, 2025** **TITLE**: IT Service Desk Student (S25-046) **DEPARTMENT**: Information Technology **WORK LOCATION/OFFICE**: Airdrie **STATUS**: 30 Temp - Hourly **NUMBER OF HIRES**: 1 **REPORTS TO**:Manager IT Client Services **DESCRIPTION**: Under the general supervision of the Manager IT Client Services, the IT Service Desk Student will provide exceptional customer and stakeholder service. This will require a desire for problem solving and prioritizing the safety of employees and communities. This role will take initiative and thrive in a diverse environment that includes both team and individually based tasks. **DUTIES & RESPONSIBILITIES INCLUDE (but not limited to)**: - Provide operational support to IT Client Services Team. - Develop and mature process documentation and refine automated processes. - Participate in the Desktop Refresh project and support the Deskside team with daily operations. - Contribute to the overall high performance of the Deskside Team to ensure our customers’ operational needs are met. **KNOWLEDGE, SKILLS & ABILITIES**: - Exceptional communication and listening skills with the ability to build rapport and connections with key stakeholders and team members. - Readiness to collaborate and work as part of dynamic team. - Aptitude for forward-thinking and leveraging technology. - Demonstrated ability in sound judgment, critical thinking and problem solving. - Attention to detail with a commitment to accuracy. - Display superior analytical skills. - Demonstrate the ability to build relationships and work collaboratively as part of a team. - Knowledge of Office 365, Windows 10/11, SCCM/Intune, remote control products and automated software distribution. - Have a proven track record in continuous improvement - willing to challenge the ‘status quo’ and provide sound recommendations to improve processes. **REQUIRED QUALIFICATIONS**: - Currently enrolled in an post-secondary Information Technology or related program and be planning to return to a post-secondary institution in a full-time capacity. **PREFERRED QUALIFICATIONS**: - Experience with SAP would be considered an asset. **SPECIAL CONDITIONS**: - This position will spend time working out of the Calgary and Airdrie offices **TO APPLY TO THIS POSITION**: Please submit your resume via the button below: "Apply"

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