Bilingual Contact Centre Representative

4 days ago

Montréal, Canada TC Transcontinental Full time

**Bilingual Contact Centre Representative**:

- Montreal
- Quebec
- 10156BR

**Job description and requirements**

**About Us**
TC Transcontinental, has close to 8,000 employees, the majority of which are based in Canada, the United States and Latin America, with revenues of approximately $3 billion. TC Transcontinental is Canada’s largest printer and a leader in flexible packaging in the United States, Canada and Latin America.**About this opportunity**What you will do**
- Provide technical expertise to customers who need help navigating and using the online ordering portals;
- Resolve issues in a prompt and efficient manner; liaise with internal departments, and escalate cases as required;
- Use the internal CRM system to log all cases, provide detailed information on resolution, and update all required data in accordance with departmental Key Performance Indicators (KPI’s)
- Maintain a high level of knowledge and adherence to the Call Centre-Client KPI’s.
- Identify and report on recurring issues to drive prompt solutions;
- Attend team huddles for current updates on issues, concerns and promotions, goals and personal KPI stats.

**What you have to offer**
- Related post-secondary education with a minimum of 2 years of relevant work experience;
- Supply Chain Management experience is an asset;
- Able to work a hybrid 5 day work week schedule that includes working a combination of days, evenings and Saturdays with 3 days from home and 2 days in office. Work overtime as required.
- Skilled at handling difficult customer calls and responding in a positive, polite and professional manner;
- Have a technical understanding of an Online ordering system, Inventory management system, CRM
- Strong computer skills, including Microsoft Office programs (intermediate-level Excel is required);
- Ability to navigate through and utilize multiple computer software systems;
- Demonstrated initiative and judgment skills in order to organize and prioritize tasks, workload and projects in a fast-paced work environment;
- Results-oriented, with exceptional analytical and problem-solving skills;
**What we have to offer**
- Opportunity to be part of a dynamic and highly motivating work environment where you can develop your potential and launch an exciting career
- Employee perks such as discounts from suppliers on various products and services such as insurance, wireless bundles, travel, and much more
- Development opportunities where your input makes a difference. Competitive compensation package, pension, and flexible benefits that are customizable to you and your family needs.

**Learn more about us**- **Sector**
- TC Transcontinental Printing

**Job status**
- Regular

**Full/Part-Time**
- Full-time

**Job Function**
- Customer Service

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