Desktop Support Technician

4 days ago

Richmond Hill, Canada Acara Solutions Full time

'''Overview'''
We are seeking a skilled IT Support professional to join our team. As an IT Support, you will be responsible for providing technical assistance and support to our employees. This is an excellent opportunity for someone who enjoys troubleshooting and problem-solving in a fast-paced environment.

'''Duties'''
- Provide technical support to end-users regarding hardware, software, and network-related issues
- Install, configure, and maintain computer systems and software
- Troubleshoot and resolve software and hardware problems
- Assist with the setup and maintenance of LAN/WAN networks
- Respond to help desk tickets in a timely manner and escalate issues as needed
- Perform software installations and upgrades
- Conduct regular maintenance on computer systems to ensure optimal performance

'''Requirements'''
- Proven experience as an IT Support or similar role
- Strong knowledge of Windows and MacOS operating systems
- Familiarity with Jira or other ticketing systems
- Experience with software troubleshooting and support
- Knowledge of computer hardware components and peripherals
- Excellent problem-solving skills
- Strong communication and interpersonal skills
- Ability to work independently as well as in a team environment

**Salary**: $26.00 per hour

**Benefits**:

- Dental care
- Extended health care
- Paid time off

Schedule:

- Monday to Friday

**Experience**:

- IT support: 3 years (required)

Ability to Commute:

- Richmond Hill, ON L6A 2T2 (required)

Ability to Relocate:

- Richmond Hill, ON L6A 2T2: Relocate before starting work (required)

Work Location: In person

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