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Ticketing & Sales Agent

2 weeks ago

Chemainus, Canada Chemainus Theatre Festival Full time

**About the Chemainus Theatre Festival**:
The Chemainus Theatre Festival is a not-for-profit professional theatre company located on Vancouver Island. Since opening the doors to its 274 seat venue in 1993, annual attendance has grown to over 40,000 patrons per season. In addition to producing live, professional theatre, the Chemainus Theatre experience also includes the Playbill Dining Room, Fireside Lounge and Gallery Gift Shop.

**Position Overview**:
**Hours of Work**
- This is a casual part-time position, with variable hours depending on the theatre’s production schedule and sales activity.
- Hours will vary between 6 - 20 hours per week
- Primarily day shifts on any days between Tuesday - Sunday (some Saturday & Sunday availability is required)
- 2 weeks of training is provided (approximately 40 hours)
- Anticipated training start date: Mid-October

**Who You Are**

You’re a friendly, dependable and enthusiastic individual who enjoys the arts and engaging with people. You thrive in fast-paced environments, are highly detail-oriented and take initiative. This role is ideal for someone who enjoys a flexible schedule - whether that means picking up extra shifts during busy shows and subscription sales, or enjoying lighter hours during quieter periods (i.e. between shows).

**Key Responsibilities**:

- Process all reservations and payments for theatre, dining, subscriptions, hotel packages, gift certificates, and any other marketed packages using Spektrix software
- Process and distribute daily reports
- Responsible for POS operation and daily cash balancing
- Monitor web sales orders and aid patrons using the online ticketing system
- Maintain the patron database, ensuring accurate data-entry
- Process donations and provide information on donation campaigns

**Required Qualifications & Skills**:

- Exceptional customer service skills, including pleasant phone manner and articulate verbal communication
- Proficiency in keyboarding and confident using computers, preferably Microsoft Office
- Strong attention to detail
- Ability to think clearly while under pressure and work in a fast-paced environment
- Ability to enter electronic data with speed and accuracy
- A positive attitude and willingness to learn
- Honesty and integrity in dealing with confidential information
- An appreciation of live theatre

Company Benefits include complimentary theatre tickets, discounts in the Playbill Dining Room and Gallery Gift Shop, Dental & Vision Care (after one year of service), and company events. Additional benefits are available based on employment status and tenure.

**How to apply**:
Send your resume and cover letter to:
Attention: Andrea Starr - Box Office Manager

In person: 9737 Chemainus Road, Chemainus BC

We thank all applicants for their interest, however only those selected for an interview will be contacted.

The Chemainus Theatre Festival respectfully acknowledges the hul’qumi’num speaking people, in particular the Puneluxutth (Penelakut) Tribe, on whose traditional territory we are thankful to work and play. The CTF is dedicated to building a just, equitable, inclusive, diverse, and accessible workplace and community. We encourage applicants to self-identify if they chose. CTF is committed to a safe and respectful workplace, to reducing barriers, embedding anti-oppression practices, and creating an environment of integrity, respect and cooperation.

**Job Types**: Part-time, Casual

Pay: $18.95 per hour

Expected hours: 6 - 20 per week

**Benefits**:

- Company events
- Dental care
- Discounted or free food
- Flexible schedule
- Paid time off
- Store discount
- Vision care

Work Location: In person