Ticket Agent

**About the Chemainus Theatre Festival**:
The Chemainus Theatre Festival is a not-for-profit professional theatre company located on Vancouver Island. Since opening the doors to its 274 seat venue in 1993, annual attendance has grown from 14,000 to over 80,000 patrons per season. In addition to producing live, professional theatre, the Chemainus Theatre experience also includes the Playbill Dining Room, Fireside Lounge and Gallery Gift Shop.

**Position Overview**:
The Chemainus Theatre requires a part-time Ticket Agent to assist with all aspects of box office operations and deliver high quality customer service. The scheduled hours for this position will vary, depending on the theatre’s production schedule and sales activity. Hours will range between 4-20 hours per week. Shifts are variable and include days, weekends, and some evenings.

A training period of 2 weeks is required (approx. 40 hours total). Start date is mid-April.

**Key Responsibilities**:

- Process all reservations and payments for theatre, dining, subscriptions, hotel packages, gift certifications, and any other marketed packages using Theatre Manager software
- Process and distribute daily reports
- Responsible for POS operation and daily cash balancing
- Monitor web sales orders and aid patrons using the online ticketing system
- Maintain the patron database, ensuring accurate data-entry
- Process donations and provide information on donation campaigns

**Required Qualifications & Skills**:

- Ability to work variable shifts, including weekends and some evenings
- Exceptional customer service skills, including pleasant phone manner and clear speech
- Proficiency in keyboarding and confident using computers, preferably MS Office
- Strong attention to detail
- Ability to think clearly while under pressure and work in a fast-paced environment
- Ability to enter electronic data with speed and accuracy
- A positive attitude and willingness to learn
- Honesty and integrity in dealing with confidential information
- An appreciation of live theatre

We thank all applicants for their interest, however only those selected for an interview will be contacted.

The Chemainus Theatre Festival respectfully acknowledges the hul’qumi’num speaking people, in particular the Puneluxutth (Penelakut) Tribe, on whose traditional territory we are thankful to work and play. The CTF is dedicated to building a just, equitable, inclusive, diverse, and accessible workplace and community. We encourage applicants to self-identify if they chose. CTF is committed to a safe and respectful workplace, to reducing barriers, embedding anti-oppression practices, and creating an environment of integrity, respect and cooperation.

**Job Types**: Part-time, Casual

**Salary**: From $17.50 per hour

**Benefits**:

- Company events
- Dental care
- Discounted or free food
- Vision care

Schedule:

- Weekend availability

Supplemental pay types:

- Bonus pay
- Overtime pay

Work Location: In person