Dining Room Manager

Job Type: Dining Room Manager

Hours: Seasonal Full-Time

**Salary**: $24 per hour

**About the Chemainus Theatre Festival**:
The Chemainus Theatre Festival is a not-for-profit professional theatre company located on Vancouver Island. Since opening the doors to its 274 seat venue in 1993, annual attendance has grown to over 40,000 patrons per season. In addition to producing live, professional theatre, the Chemainus Theatre experience also includes the Playbill Dining Room, Fireside Lounge and Gallery Gift Shop.

**Position Overview**:
The Dining Room Manager is a hands-on position managing day-to-day operations of the 170-seat Playbill Dining Room with the expected outcome of a professional, efficiently run dining room that complements and enhances the Chemainus Theatre Experience.

**Key Responsibilities**:

- Oversee day-to-day operations of the Playbill Dining Room and ensure high levels of service and hospitality is maintained with regards to patron experience, service quality and food quality.
- Define overall direction of patron experience to dining room staff and ensure that the overall vision of service and hospitality goals is being achieved.
- Ability to perform all duties and responsibilities in the dining room and prepared to fulfil all dining room duties in the event of staff shortage - host, bussing, seating, bartending, and serving.
- Provide leadership, supervision, training and mentoring to all staff in all areas of the dining experience (hospitality, customer experience, serving protocols, table setup, table manner and dining room systems).
- Provide regular performance feedback to staff regarding individual performance and overall performance of the dining room. Give staff insights into patron feedback and remedy where necessary.
- Schedule dining room staff and dining room musicians to suit business needs.
- Recruit dining room staff when required in accordance with company policy.
- Provide progressive discipline to dining room staff up to and including termination in accordance with company policy.
- Manage catering bookings and dining room rentals.
- Manage the point of sales system and provide staff training as needed.
- Oversee liquor selection, pricing strategy, cocktail selection per show, moving of slow liquor stock and ensuring optimal liquor inventory is maintained.
- Manage and/or perform all administrative duties required for the efficient day -to-day operation of the dining room.

**Required Qualifications & Skills**:

- Serving It Right certificate.
- Strong leadership and management skills.
- Strong focus on patron satisfaction and problem-solving.
- Excellent verbal and written communication skills.
- Previous management experience an asset.
- Strong team management skills with the ability to lead, motivate, and develop staff effectively.
- Proficiency in using POS systems for transaction processing and cash handling.
- Ability to focus on enhancing patron experiences.
- Ability to work collaboratively in a fast-paced environment while maintaining high standards of service.
- Keen eye for detail
- Flexible schedule that includes working evenings and weekends.

**Company Benefits**Eligible for the Chemainus Theatre Festival Health & Dental Benefits package after completion of a 3-month probationary period. Along with complimentary theatre tickets, Staff discounts for the Playbill Dining Room, Gallery Gift Shop, CTF Cabaret Series Tickets and applicable local Chemainus businesses.

**How to apply**:
Send your resume and cover letter to Attn: Randal Huber Managing Director

In person: 9737 Chemainus Road, Chemainus BC

We thank all applicants for their interest, however only those selected for an interview will be contacted.

The Chemainus Theatre Festival respectfully acknowledges the hul’qumi’num speaking people, in particular the Puneluxutth (Penelakut) Tribe, on whose traditional territory we are thankful to work and play. The CTF is dedicated to building a just, equitable, inclusive, diverse, and accessible workplace and community. We encourage applicants to self-identify if they chose. CTF is committed to a safe and respectful workplace, to reducing barriers, embedding anti-oppression practices, and creating an environment of integrity, respect and cooperation.

Pay: From $24.00 per hour

**Benefits**:

- Company events
- Dental care
- Discounted or free food
- Extended health care
- Life insurance
- RRSP match
- Vision care

Schedule:

- Day shift
- Evening shift
- Monday to Friday
- Weekends as needed

Work Location: In person