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Patient Resident Care Manager, Road to Recovery
3 weeks ago
Summary:
Are you passionate about providing holistic care to patients with complex health needs? Do you have healthcare leadership experience working with diverse patient populations, including those with substance use disorders, mental health conditions, and HIV/AIDS? Are you looking to become part of an innovative approach to substance use care and harm reduction practices? If so, the
**Patient Care Manager role with Road to Recovery at Providence Healthcare** may be the perfect fit for you
**The Road to Recovery Program** is a comprehensive approach to substance use care and the first of its kind in BC, providing a full continuum of services for patients and their families. You will be at the forefront of this innovative initiative, helping to address BC’s worsening toxic drug crisis. The Road to Recovery Program takes a holistic approach to care, focusing on connecting patients with the right care at the moment when they need and want it, rather than waiting on waitlists and missing important windows of opportunity.
As a
**Patient Care Manager with the Road to Recovery Program**, you will lead a team of interdisciplinary clinicians including peer support workers, doctors, nurses, social workers, and other allied-health professionals to provide culturally-safe care to patients at every phase of their wellness and recovery journey. As a Patient Care Manager, you will play a critical role in ensuring that patients receive after-care planning to ensure ongoing recovery supports, safe and supportive housing. You will be part of a world-leading urban health patient care environment and will have the opportunity to develop your practice in this dynamic and rewarding field.
Reporting to the Program Director or Senior Manager, this key role provides operational leadership and support to interdisciplinary team members in the provision of quality care to patients/residents and their families. This position maintains responsibility in collaboration with a Physician Leader for the effective and efficient delivery of services within specified sub-units of a clinical program. This role promotes and facilitates the continuum of care delivery both internally and with external agencies in alignment with the Program goals and strategic direction by implementing and using quality improvement, utilization management, staff development and resource management strategies. This position works collaboratively within the Program Based Care Model and in concert with the Program Leaders, other Managers, Practice Leaders, Corporate and Support Leaders.
If you are a healthcare professional with a passion for trauma-informed care, harm reduction practices, and culturally-safe care, we encourage you to
Qualifications / Skills and Education:
Education
Master's degree in a related Health Profession plus a minimum of five (5) years' experience at the middle management level in a medium to large health care organization or an equivalent combination of education and experience.
Skills and Abilities
Leadership:
Defines a vision and facilitates, guides, and mentors individuals and groups towards the vision, while maintaining group cohesiveness, motivation, commitment and effectiveness.
Communication:
Communicates effectively both verbally and in writing such that messages are understood; that is, understanding the essence and subtleties of the communication and the intended audience.
Resources Management:
Manages human, capital, financial and information resources so that organizational objectives are achieved.
Conceptual Skills:
Identifies and analyses situations and problems such that viable solutions are found. Approaches tasks and problems such that total systems and strategies are taken into account.
Public/Community Focus:
Responsive to the needs of health care, public, and community stakeholders and customers. Seeks partnership opportunities and actively promotes positive relations.
Results Management:
Plans and establishes courses of action for self and others that are results oriented.
Systems Thinking:
Aware of the interdependence of organizational systems and stakeholders and considers the whole in the formulation of solutions.
Team Focus:
Strives to understand perspectives of team members, synthesizes with own opinion, presents convincing point of view, and resolves conflicts.
Time Management:
Manages own work activities and delegates tasks to achieve maximum efficiency.
Mastery of Change:
Accepting of new initiatives and champions the implementation process amongst team members.
Quality Improvement:
Continuously identifies and implements improvements in work systems to ensure that the highest possible level of quality service is achieved.
Duties and Responsibilities:
1. Provides leadership to the interdisciplinary team to ensure patient /resident/family focused care is delivered within a coordinated and integrated care delivery model.
2. Collaborates with the Physician Operations Leader to plan and manag
