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Guest Service Agent

2 weeks ago

Niagara Falls, Canada The Oakes Hotel Overlooking The Falls Full time

**The Oakes Hotel Overlooking the Falls is seeking passionate, enthusiast individuals who are looking to make a career in the hospitality industry.**

We are looking for a a larger-than-life personality, willing to go above and beyond for each guest. Guest Services Agent is a key position that contributes to the overall success of The Oakes Hotel - First impressions are everything

**Duties & Responsibilities**:

- Greet guests in a friendly manner and follow check in procedures
- Take payments and post accurately to guest accounts
- Follow set polices regarding cash handling
- Communicate with other departments in a friendly and professional manner
- Be aware of local attractions and restaurants and make recommendations to guests
- Handle incoming phone calls and other guest communication in a discreet fashion
- Accurately communicate with other shifts regarding issues arising from day-to-day operations
- Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
- Upsell additional facilities and services, when appropriate
- Block and assign rooms, as appropriate and be responsible for cash control and cash balancing
- Other duties as required

**Qualifications**:

- Previous hospitality experience is preferred
- Experience with PMS an asset
- Diploma in Hospitality or related courses an asset
- Strong communication skills in English, both written and verbal essential
- Ability to work in a multi-tasking, fast paced environment
- Demonstrated strong customer service skills
- Ability to work all shifts, including weekends, evenings, and holidays

**Onboarding Requirement**:

- Required to provide a certificate proving completion of the Health and Safety Awareness Training for Supervisors (e-course provided by the Ministry of Labour)

This job posting is not exclusive or exhaustive list of all job functions that the Room Attendant position will be asked to perform from time to time. This list is only a sample; the Room Attendant position may be required to perform other duties.

Hennepin Fallsview Inc. is an Equal Opportunity Employer. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code. Hennepin Fallsview Inc. will provide accommodations to applicants with disabilities throughout the recruitment, selection and/or assessment process. If selected to participate in the recruitment, selection and/or assessment process, please inform Human Resources staff of the nature of any accommodation(s) that you may require.

**Job Types**: Full-time, Part-time

**Salary**: $15.00 per hour

**Benefits**:

- Company events
- Discounted or free food
- Employee assistance program
- On-site parking
- Store discount
- Wellness program

Schedule:

- 8 hour shift

Ability to commute/relocate:

- Niagara Falls, ON: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Customer service: 1 year (preferred)