Customer Service/technical Support

2 weeks ago


Minden, Canada Haliburton Solar and Wind Full time

If you thrive in a **fast-paced environment**, learn quickly, and enjoy helping people, this is the perfect opportunity for you Haliburton Solar and Wind is an electrical contractor specializing in renewable energy since 2013.

In the role of Customer Service/Technical Support, you will be essential in delivering outstanding technical assistance and customer support to our clients. Reporting to the Master Electrician and Operations, you will utilize your core skills in technical support, desktop support, and software troubleshooting to resolve issues efficiently. Strong communication skills are vital as you interact with customers, ensuring their needs are met while fostering a positive experience. Join our team to make a significant impact in a fast-paced and supportive environment.

**- Tier 1 Tech support**
- Gather customer issues
- Review manuals for assistance or reach out to manufacturer tech support for resolution
- Work with ME to resolve issues that cannot be resolved with call in support
- Schedule service calls with electrician if remote solution cannot be accommodated
- Single point of contact for tier 1
- Continued training provided for growth to tier 2 support (possible field support)

**- Permits/Engineering**
- Gather details from site-check and forward to Designer/Engineer
- Collecting signature from customer
- Arranging fee payment
- Scheduling inspection

**- Sales Front End**
- Receive web-inquiries/load analysis submission
- Review information for completeness and clarify or transition to sales
- Gather information (yearly consumption, drawings, photos, etc.)

**- Sales Process End**
- Ensure all details from installation are received and filed (photos, permits, ESA etc)
- Assemble post-installation package (invoice, spec sheets, instructions)
- Schedule post-sale customer review
- Quarterly follow-up to review customer satisfaction

**Required Skills**:

- Strong technical background (electrical knowledge is an asset)
- Quick learner with the ability to adapt to new programs and troubleshoot (paid training provided as required)
- Strong Communication Skills (written and oral)
- Independent worker/self-starter
- Previous experience in customer support or IT (asset)
- Conflict resolution - ability to deal with customer issues in a calm manner, providing assistance and liaising with electrical team

Pay negotiable on experience

Pay: $21.11-$22.82 per hour

Expected hours: 35 - 44 per week

Schedule:

- Monday to Friday

Work Location: In person

Expected start date: 2025-06-02



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