Long-term Care Office Lead

**About Us**:
Serving a diverse urban and rural population of more than 475,000, Niagara Region is focused on building a strong and prosperous Niagara. Working collaboratively with 12 local area municipalities and numerous community partners, the Region delivers a range of high quality programs and services to support and advance the well-being of individuals, families and communities within its boundaries. Nestled between the great lakes of Erie and Ontario, the Niagara peninsula features some of Canada’s most fertile agricultural land, the majesty of Niagara Falls and communities that are rich in both history and recreational and cultural opportunities. Niagara boasts dynamic modern cities, Canada’s most developed wine industry, a temperate climate, extraordinary theatre, and some of Ontario’s most breathtaking countryside. An international destination with easy access to its binational U.S. neighbour New York State, Niagara attracts over 14 million visitors annually, as well as a steady stream of new residents and businesses.

**Job Summary**:
Reporting to the Administrator, the Long Term Care Office Lead is responsible for maintaining the homes financial documentation system and providing business office coordination in the Long Term Care Home to residents/clients, while ensuring the systems are managed in a manner that is compliant with Ministry, legislative, and corporate expectations and policies.

**Education**:

- Post-secondary diploma in business administration, accounting, finance

**Knowledge**:

- At least 3 years of financial experience within a long term care home environment or equivalent.
- Administrative experience with exposure to payroll, cash management, accounting, budgeting, and records management.
- Demonstrated leadership and communication skills is preferred.
- Knowledge of financial electronic documentation software including: PointClickCare
- Knowledge of the Ministry of Health and Long Term Care Homes Act and Regulations; and the Accreditation Process is required.
- Extensive knowledge and experience with financial and Long Term Care computerized programs which include Oracle based programs (ERRISA, Peoplesoft), Kronos, Health Partner Gateway is preferred.

**Responsibilities**:
**_ Resident Financial Support (35% of time)_**:

- Subject matter expert in the areas of the Resident Financial documentation system Point Click Care (PCC) for staff in the home and Corporate Services, providing direction and guidance.
- Responsible for the accurate encoding of resident profile information into financial system as it relates to the Canadian Institute for Health Information system (CIHI) and Substitute Decision Makers Act.
- Lead in ensuring all system upgrades and enhancements are implemented and communicated.
- Approver for information encoded in PCC financial
- Responsible for billing inquires, rate adjustments, monthly invoices, trust statements, month end procedures, reporting, and Pre-authorized Payment batches
- Troubleshoot and assess all system issues and processes regarding accounts receivable and Trust account.
- Direct the Accounts Receivable department in maintaining balanced accounts, releasing funds, monitoring arrears monthly and initiating the collections of past due accounts.
- Lead Advisor and point of contact for Ontario Public Guardian & Trustee (PG&T) including: Initiating capacity assessment process, financial inquires, and utilization of resident funds.
- Coordinating with Families and residents to process new and annual Resident Rate Reduction Applications in accordance with MOHLTC policies and process.
- Ensures and maintains accounting and cash records which includes managing petty cash fund, trust accounts and banking transactions/ deposits, ensuring accounts are balanced.

**_ Ensures quality assurance of data. (25% of time)_**:

- Ensures timely, accurate data entry in accordance with department and Ministry protocols and directives
- Aligns data requirements of MOHLTC, working closely with interdisciplinary staff to ensure accurate interpretation of Ministry directives relevant to divisional requirements, case information and investigation including monthly and quarterly high intensity needs
- Runs general reports from data bases to provide regular and timely information that will inform planning
- Conducts monthly statistical analysis using predetermined standards
- Lead for Home’s financial system including: support to staff, procurement cards, expense, requisitions, petty cash management, and purchasing such as (Bill requests, recurring payments, on-call physicians, purchase orders, etc.)
- Conducts audits of documentation and services (both electronic and paper) as required
- Maintains user guides and posted information, ensuring requirements are current, updating manuals, as required and ensuring system users are familiar with manuals and updates.
- Attends and participates in teleconferences and training as required

**_ Develops and Builds R