Systems and Network Support Analyst

**Branch**: Technology and Information Management Branch

**Section**: Information Technology

**Employment Type**: Term

**Position Linguistic Designation**: Bilingual (English, French)

**Position Global Linguistic Level**: B2

**Job Band**: Band 10 UNIFOR 2025

**Salary**: $99,374.00 - $111,846.99 + $0.00

**Union**: UNIFOR 2025

**Location**: Ottawa Headquarters

**Search Area**: Internal; Membership; Public

**Closing Date**: 11/29/2024

**Employment Equity Designation**: As a result of the PSAC Workforce and Availability Analysis and in accordance with the PSAC Employment Equity Plan, the preference for this appointment will be a qualified person from one of the following groups: Indigenous

**_Who are we? _**:

- Founded in 1966, The Public Service Alliance of Canada is the union that represents over 230,000 workers in every province and territory in Canada and in locations around the world. PSAC is headquartered in Ottawa with regional offices across the country. PSAC strives to enhance its members’ quality of life and has been at the front of significant and successful campaigns for workplace and human rights; Learn more about our victories.**_ We will support your mental and physical health with: _**:

- Flexible work arrangements. Hybrid employees may have own dedicated workstations.
- Group Benefits (Health, Dental, Life Insurance, Disability Insurance, Employee and Family Assistance), such as $7,500 for mental health professionals, that are 100% paid by employer.
- Defined Benefit Pension Plan (50/50 contribution from you and us).
- Three weeks' vacation to start, plus extra paid leave to support your wellness.
- Generous support for your professional growth and career development.
- Recreation allowance of $800 per year.

**Primary Responsibilities**:
- The Systems and Network Support Analyst, as part of the routine network administration activities, performs network system backups, network integrity and performance checks, monitors network activity for defects, abuse or misuse and implements software upgrades and fixes as required. The incumbent will research and test new and upcoming networking technologies as required and provide guidance, support and/or technical assistance to other IT staff and the network user community as required.**What you will bring to the table**:
**_Education/Experience_**:

- Minimum four years extensive working experience administering and supporting Microsoft Windows servers and directory services in a large enterprise network environment;
- Proven experience with a wide range of Cisco ASA and HP switches (Meraki an asset)
- Proven network troubleshooting skills at engineering level
- Ability to replace core switches and edge switches. (Migration of settings from legacy to new, etc.)
- Routing & Switching skills at CCIE level (BGP, OSPF, RIP, PVST,HSRP,etc)
- QoS experience
- Network infrastructure security experience (i.e. VPN, IDS/IPS, Firewalls)
- Experience in troubleshooting: DNS, DHCP, FTP, VPNs, LACP, SSL, NAT/PAT, fiber wiring issues
- Network management protocols (SNMP and/or NETCONF)
- Superior understanding of network monitoring & performance technologies
- Strong understanding of Telco transport technologies (SD WAN, EVPL, MPLS)
- Demonstrated working experience managing and supporting Office 365;
- Demonstrated working experience managing and supporting VMware virtual environments.
- Demonstrated experience working with networking equipment (hubs, switches, routers, cabling, print servers, etc.) and network management tools is required;
- Working experience in administering VoIP within MS Teams;
- Working experience in network analysis, problem troubleshooting and resolution is required;
- Working experience in managing systems and services in Microsoft Azure;
- Working experience setting up and administering VLANs and VPNs is a definite asset;
- Working experience administering backup and restore processes using Symantec Backup Exec would be a definite asset;
- Working experience managing virus protection at the enterprise level using Symantec Anti-virus software would be a definite asset.

**_ Knowledge_**:

- Windows Network administration or engineering knowledge is required and must be proven by way of certification or adequate proof of testing;
- Working knowledge of NAS and SANs is required;
- Working knowledge of NetApp SAN would be a definite asset;
- Working knowledge of network protocols and connectivity technologies is required;
- Working knowledge of Microsoft SharePoint would be a definite asset;
- ITIL Awareness is an asset, in particular change and incident management processes;
- Strong knowledge and experience with PC and Server hardware configurations and SCSI and RAID technologies would be asset;
- Demonstrated knowledge of Microsoft Windows desktop operating systems and Microsoft Office is required.

**_ Abilities_**:

- Ability to understand and respond strategically and tactically to operational issues with innovative soluti