System Support Analyst

**Priority may be given to the following designated employment equity groups: women, Indigenous peoples* (First Nations, Inuit and Métis), persons with disabilities and racialized persons*.**
- The _Employment Equity Act_, which is under review, uses the terminology Aboriginal peoples and visible minorities.

**City**: Ottawa

**Organizational Unit**: Knowledge, Information and Technology Services

**Classification**: CS-2

**Tenure**: Continuing

**Language Requirements**: English

**Work Arrangements**: Due to the nature of the work and operational requirements, this position is eligible for a hybrid work arrangement (combination of working onsite and telework). Employees in this position who telework will be required to travel to the identified work site at least three times per week or a minimum of 60% of their regular work schedule at their own expense.

**Discover the possible**:
Anything is possible at the National Research Council (NRC), recently named one of Canada’s 2025 Top Employers for Young People, a 2025 Top Employer in the National Capital Region and Forbes Canada’s Best Employers

As Canada’s leading research and technology organization, our world-renowned research pushes the boundaries of science and engineering to make the impossible, possible. Every day we explore new ideas through innovative research and help companies discover possibilities that impact Canada’s future and the world.

At the NRC, you’ll also discover new possibilities. Our supportive workplace fosters a culture of creativity, welcoming fresh perspectives and innovation at all levels. We value teamwork. You’ll collaborate across multiple fields and with the brightest minds to find creative solutions. Most importantly, you’ll discover what’s possible within you as you grow, make valuable contributions and progress in your professional journey. From ground-breaking discoveries to a life-changing career, discover your possible at the NRC.

**The Role**:
We are looking for a vibrant and dynamic system administrator to join the Knowledge, Information, and Technology Services Branch (KITS) to support on-premise systems. The support specialist would be someone who shares our core values of impact, accountability, leadership, integrity and collaboration.

Deployment and management of:
Hardware
- Firmware updates
- Health monitoring and maintenance
- Out-of-band management

Operating system
- Updates
- Health
- Log

Storage allocations

Network
- Collaborating with a partner agency to ensure that the proper configuration is in place and resolve incidents.
- Configuration and management of specialized network environments

**Screening Criteria**:
**Education**:
Degree from a recognized college or university specializing in Computer Science or Engineering with computational emphasis.

Significant IT experience in the industry may be also considered.

For information on certificates and diplomas issued abroad, please see Degree equivalency

**Experience**:
Significant and recent experience in IT. This includes:

- Installation, replacement, configuration of IT enterprise hardware
- Windows Server system administration
- Storage administration (e.g. filesystems, storage arrays, Network Attached Storage, Storage Area Network)
- Virtualization environment configuration and maintenance (e.g. HyperV, Proxmox)
- Network administration

**Asset**:

- Linux system administration
- Out-of-band server management (e.g. BMC)
- Database management system administration (e.g. MS SQL, MariaDB)
- Significant is defined as at least 2 years of experience.
- Recent is defined as within the last 4 years.

**Condition of Employment**:
Secret (II)

A thorough security clearance process will be applied.

For a Secret Clearance, verification of background information over a period of 10 years is required. Individuals must have lived in Canada for a sufficient period of time to enable the security screening process.

**Language Requirements**:
English

Information on language requirements and self-assessment tests

**Assessment Criteria**:
**Technical Competencies**:

- Knowledge of server hardware, infrastructure systems architecture and principles of Windows Server operating system, system administration tools.
- Knowledge of deployment, management and administration of hypervisor solutions (e.g.: HyperV, Proxmox, VMWare.
- Working knowledge of LAN communications, TCP/IP and of system monitoring and network security.

**Assets**:

- Principles of Linux Operating System
- Shell scripting (e.g., PowerShell, BASH).
- Strong documentation skills.
- Strong teamwork and customer service skills.

**Behavioural Competencies**:

- Technology support - Client focus (Level 2)
- Technology support - Communication (Level 2)
- Technology support - Conceptual and analytical ability (Level 2)
- Technology support - Initiative (Level 2)
- Technology support - Teamwork (Level 2)

**Competency Profile(s)**:
**Compensation**:
From $84,807 to $105,949 per annum.

NRC employe