Casual Accommodations Experience Associate

3 days ago

Smoky Lake, Canada Métis Crossing Full time

**Casual Accommodations Experience Associate**

**Location**: Métis Crossing, Smoky Lake, AB

**Closing Date**: Continuous Intake

**Position Status**: Casual

**The Organization**

Métis Crossing is Alberta’s first major Métis cultural destination where we share and celebrate the Métis culture with all people With its unique design that combines both traditional and contemporary Métis craftmanship, The Lodge and Gathering Centre at Métis Crossing are a special blend of comfort, culture, and Métis history. Both offer scenic views overlooking the majestic North Saskatchewan River, the route used by our Métis ancestors as they gathered at this very spot. The Lodge offers a Bistro for coffee and express breakfast, as well as a Lounge for cocktails and light snacks. A full-service banquet kitchen within the Gathering Centre also services events and the main restaurant.

**The Opportunity**

**Key Responsibilities**
- Prioritize Guest needs and inquiries.
- Manage reservations and guest information in Smart Hotel Software
- Check in and check out guests.
- Clean, organize and maintain front desk, common and guest areas.
- Manage cash and payment systems.
- Assist with food service in The Lodge Bistro
- Follow Standard Operating and Safety Procedures
- Communicate with customers, co-workers, and supervisors.
- Launder linens and provide guest room housekeeping.

**Skills & Competencies**
- Communication
- Customer service
- Conflict Management
- Able to work in and with diverse audiences of varying cultural backgrounds and ages.
- Flexibility to adjust to changes in schedule and assignments.
- Attention to detail.
- Able to work independently and with others in a team, as well as take direction from others.
- Ability to work in a noisy, fast paced, multitasking environment.
- Must be able to lift up to 50 pounds (25kg).
- Physical capability including ability to stand for the duration of shifts.
- Organizational and time management

**Preferred Qualifications**
- WHMIS and basic First Aid.
- Knowledge of Alberta history and cultural diversity.
- Knowledge of Alberta Métis culture.
- Basic understanding of food service requirements.
- High school diploma
- Microsoft Office
- Computer proficiency
- Must be able to speak, read, write, and understand English.

**Other Requirements**
- Availability to work a mixed schedule of days, evenings, and weekends.
- Ability to work in other departments at the Métis Crossing as needed.
- Ability to work at in-person at Métis Crossing in Smoky Lake.
- Clear Criminal Record Check.

**Employment Details**
- Schedule will include weekdays, weekends, and holidays.

**What We Offer**
- A rich Indigenous cultural experience.
- Opportunity to work at the first Major Métis cultural interpretive center.
- Personal development & career opportunities.
- Training
- Métis Crossing thanks all applicants for their interest. Only applicants selected for an interview will be contacted. No phone calls please._

Schedule:

- Evening shift
- Monday to Friday
- On call
- Weekends as needed

COVID-19 considerations:
Current government protocol is followed.

Ability to commute/relocate:

- Smoky Lake, AB: reliably commute or plan to relocate before starting work (required)

**Experience**:

- front desk: 2 years (required)

Work Location: In person

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