Guest Experience Associate

**Guest Experience Associate (Room Attendant)**

Location: Métis Crossing, Smoky Lake, AB

Position Status: Full Time and Part Time

**The Organization**

Métis Crossing is Alberta’s first major Métis destination where we share and celebrate the Métis culture with all people With their unique designs that combine both traditional and contemporary Métis craftmanship, The Lodge and the Gathering Centre at Métis Crossing are special blends of comfort, culture, and Métis history. Directly adjacent to the Cultural Gathering Centre, our 40-room boutique Lodge offers scenic views overlooking the majestic North Saskatchewan River, the very route used by our Métis ancestors as they gathered here to trade. The Cultural Gathering Centre is the base for all our cultural and educational programs. The Lodge offers a Bistro for coffee and express breakfast, as well as a Lounge for cocktails and light snacks. Together they are an ideal location for corporate and government retreats as well as family gatherings.

**The Opportunity**

Reporting to the Accommodations Manager, the Guest Experience Associate (Room Attendant) is responsible for cleaning and sanitizing rooms and common areas, ensuring with quality of cleanliness and sanitation are maintained at all times. In addition, the Room Attendant will be responsible for processing laundry, including sorting and folding. While your primary responsibilities will align with those of Room Attendant, you will be required to assist with other duties as needed to support the organization's operational needs.

**Key Responsibilities**
- Perform all housekeeping duties as assigned, adhering to Métis Crossing’s room cleaning procedures.
- Maintain hygiene and comply with health and safety standards of the Lodge.
- Clean guestrooms thoroughly, including: Stripping checkout rooms, making beds, dusting, and vacuuming. Sanitizing all surfaces, including furniture, light switches, and windowsills. Cleaning bathrooms, sinks, taps, vanities, mirrors, tubs, showers, walls, and toilets.
- Wash doors, windows, and walls in public areas and guest rooms as required.
- Set up and rearrange furniture in guest rooms.
- Handle daily removal and transport of soiled linens and garbage.
- Process laundry, including washing, drying, sorting, and folding.
- Submit lost and found items to the Accommodations Supervisor.
- Report inventory discrepancies to the Guest Services Supervisor.
- Ensure work areas, housekeeping rooms, and equipment are clean and organized.
- Assist guests when needed, ensuring exceptional service.
- Perform other duties as assigned.

**Skills & Competencies**
- Excellent communication skills, both verbal and written; fluency in English is required.
- Strong time management and organizational abilities.
- Ability to prioritize tasks in a fast-paced environment.
- Attention to detail and commitment to maintaining high standards.
- Interpersonal skills to build positive relationships with coworkers and guests.
- Ability to work independently with mínimal supervision and as part of a team.
- Cultural sensitivity and professionalism.
- Strong integrity, work ethic, and motivation.
- Basic computational skills.
- Physical capability to perform demanding tasks such as lifting, carrying, pushing, pulling, bending, standing, reaching, and kneeling.
- Knowledge of Alberta history and cultural diversity is an asset.
- Familiarity with Métis culture, history, and issues affecting Métis people is an asset.

**Qualifications**
- Previous housekeeping experience or familiarity with cleaning processes is preferred.
- High school diploma is an asset.
- Level C First Aid/CPR certification is an advantage.
- Ability to obtain and/or maintain WHMIS certification.
- Capability to lift, carry, push, or pull up to 50 pounds.

**Other Requirements**
- This position is based on-site at Métis Crossing in Smoky Lake.
- Flexibility to work a schedule that may include days, evenings, nights, and weekends.
- Valid Class 5 Driver’s License and reliable transportation are required.
- Must provide a clear Criminal Record Check.

**Employment Details**

Schedule is based on up to a 40-hour work week and will include weekdays, weekends, and holidays.

**What We Offer**
- A rich Indigenous cultural experience.
- The opportunity to work at the first major Métis cultural destination.
- Learning opportunities about Métis history and culture.
- Personal development and career growth opportunities.
- Flexible part-time or casual employment during the school year.
- Comprehensive training and onboarding.

**Application Process**
- Métis Crossing thanks all applicants for their interest. Only applicants selected for an interview will be contacted. No phone calls please._

**Job Types**: Full-time, Part-time

Pay: From $15.00 per hour

Work Location: In person