Collections Supervisor

5 days ago

North York, Canada Total Credit Recovery Full time

Job description

We are looking for talented, energetic and people-focused leaders to grow with our team

Do you have call center leadership experience? We want to hear from you
- Understands that results are driven by our people, and is highly skilled at performance-based coaching/management, and training needs analysis
- Is a self-starter, strong negotiator, and seeks to proactively solve problems
- Can communicate well with all employees ranging from front line staff to senior management
- Is able to quickly analyze, grasp and disseminate new processes and procedures
- Has 3-5 years of leadership experience in call centers (preference given to collections and/or compliance experience)
- Is detail oriented and can ensure adherence to regulatory requirements
- Thrives in a fast-paced environment

**What the role entails**:
Your role is primarily to drive results. This is done in a variety of ways including but not limited to:

- Lead, train, motivate, and mentor Debt Counsellors effectively and professionally
- Complete performance audits, and coach to results
- Ensure compliance with company and client directives at all times
- Participate in the recruitment and selection process when necessary
- Handle and de-escalate complaints
- Engage with our clients to discuss performance and remedial action where required
- Critically examine processes and offer insights for improvement
- Keep manuals, reports and administrative components accurate and up to date

**What’s in it for you?**
- Competitive salary
- Commission, contests and bonus plans
- Paid training
- Great benefits including medical, dental and optical plans
- Friendly and fun work environment
- Opportunities for advancement

**About us**:
Total Credit Recovery Limited (TCR) is the largest Canadian-owned receivables management company, servicing most major Canadian credit grantors. TCR is a progressive company in the financial sector, with over 400 employees in 4 offices across Canada.

For more on this and other employment opportunities at Total Credit Recovery Limited please visit our website.

**Job Types**: Full-time, Permanent

COVID-19 considerations:
We have always prioritized the safety of our employees and clients, and in these uncertain times, this is no different. That’s why we are practicing and enforcing best practices for Covid -19. We ask that employees be vaccinated.

**Job Types**: Full-time, Permanent

**Salary**: $16.00-$20.00 per hour

Additional pay:

- Bonus pay
- Commission pay

**Benefits**:

- Dental care
- Extended health care
- Life insurance
- Tuition reimbursement
- Vision care
- Work from home

Schedule:

- 8 hour shift
- Monday to Friday
- Weekend availability

**Experience**:

- Team Lead: 1 year (required)
- Collections: 1 year (required)
- Call Centre: 1 year (required)
- Customer Service: 1 year (required)

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