Calgary Transit Access Operations Controller

1 week ago

Calgary, Canada City of Calgary Full time

-If you are committed to public service, enjoy collaborating with others, share our values and have a desire to learn and grow, join The City of Calgary. City employees deliver the services, run the programs and operate the facilities which make a difference in our community. The City offers unique, diverse jobs and a variety of work locations. Together we make Calgary a great place to make a living, a great place to make a life.
The City is committed to fostering a respectful, inclusive and equitable workplace which is representative of the community we serve. We welcome those who have demonstrated a commitment to upholding the values of equity, diversity, inclusion, anti-racism and reconciliation. Applications are encouraged from members of groups that are historically disadvantaged and underrepresented. Accommodations are available during the hiring process, upon request.
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- Ensure safe, efficient accessible transportation is provided in accordance with Calgary Transit Access service plans, policies and procedures.
Manage day-to-day service delivery within budget.
Manage on-time performance and deliver a high level of customer service.
Schedule same-day trip requests in a timely manner, in accordance with budget and policies.
Respond to occurrences, delays, service disruptions and emergencies on day-of service, in accordance with Calgary Transit Access policies and procedures.
Supervise Passenger Agents during evenings and weekend shifts.
Provide instruction to the operators of contracted service providers.
Monitor and ensure a high quality service is delivered to Calgary Transit Access customers.
- **Qualifications**
***A High School diploma or equivalency (e.g., GED) with at least 3 years of experience in an environment that works with people with disabilities.
Intermediate Mocrosoft Office skills (Word, Excel and Outlook) and knowledge of Calgary’s transportation options.
A valid Class 5 Driver’s Licence (or provincial equivalent), with no more than 6 demerits and no current suspensions or charges pending OR; a valid Graduated Driver's License (GDL) with no more than 4 demerits and no current suspensions or charges pending.
Experience with Giro HOD is considered an asset.
Must be able to obtain a City of Calgary operator's permit
High level of customer service, strong communication and problem solving skills is essential for success in tis role.
Ability to work well in a team environment and manage multiple tasks while maintaining your composure.
- **Pre-employment Requirements**A security clearance will be conducted.
Successful applicants must provide proof of qualifications.
- **Pre-employment Drug Test**: An offer of employment for this position will be conditional on an applicant passing a pre-employment drug test. This test assesses for use of drugs including cannabis. Failure to pass a pre-employment drug test may prevent an applicant from being hired into any safety sensitive position for a period of up to twelve months.
-Union: Exempt
-Business Unit: Calgary Transit
-Position Type: 3 On-Call Positions
-Location: 1417C 33 Street SW
-Compensation: Level C $62, 819 - 93, 640 per annum
-Days of Work: This position works position works late nights and early morning shifts, including weekdays, weeknights, and statutory holidays.
-Hours of work: On-call hours will vary, based upon operational requirements.
-Audience: Internal/External

Job ID #: 306221

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