Program Manager, Stakeholders

The Program Manager, Stakeholders will provide senior level strategic advice, support and leadership assistance to the Vice President, Business Development in the management of relationships with local ward councillors and the resolution of complex requests/issues that involve multiple functional teams. This role will also monitor the agendas for City Council on behalf of Toronto Parking Authority and represent Toronto Parking Authority, as appropriate, at Committees of Council.

**RESPONSIBILITIES**:

- Provide strategic advice and recommendations, operational support and professional judgment on complex and contentious issues for the Vice President, Business Development and the Executive Team.
- Monitor and review City Council agendas and ensure that senior management are briefed and aware of agenda items and any controversial issues or topics.
- Represent Toronto Parking Authority at Council meetings and present to Committees of Council on matters related to general updates, trends, priorities, etc.
- Manages agenda items, ensures coordination of responses from appropriate staff, and follows up with any actions or outstanding items. Keeps the appropriate staff informed on any updates or issues.
- Ensure that any direction from City Council to Toronto Parking Authority is identified, analyzed for organizational impacts and appropriate responses, including reports, are submitted in a professional, thorough and timely manner. Makes policy and program recommendations that help achieve the strategic goals of Toronto Parking Authority.
- Liaise and manage relationships with local councillors and their staff on matters pertaining to Toronto Parking Authority activities.
- Mobilize cross functional staff to review issues, and to present solutions and resolution. Monitors issue resolution, ensuring work is complete, and updates stakeholders and systems, as appropriate.
- Maintain a broad knowledge of Toronto Parking Authority’s operations, as well as various functional and technical areas to ensure adequate representation at City Council and Committees of Council to exercise a high level of diplomacy and political acuity when managing sensitive and contentious issues.

**Leadership Mindset**
- Be a values-driven leader - demonstrate respect, collaboration, teamwork and accountability.
- Demonstrate critical thinking with a passion for execution and relentless customer focus.
- Leverage strong influence leadership skills and simplify the complex.
- Demonstrates balance and adaptability knowing how and when to adjust their style to different situations and different people as required.
- Engage and maintain collaborative relationships with key internal and external stakeholders including senior leadership across TPA to support the achievement of deliverables and overall objectives, assessing risks/opportunities, developing and executing plans.
- Problem solve complex customer issues.

**QUALIFICATIONS**:

- University degree in a related discipline, including Political Science, Planning or Environmental Studies, or equivalent field
- Minimum six (6) years related experience in stakeholder relations/management, as well as coordination, collaboration and project management across an organization with multiple stakeholders
- Broad knowledge in the field of land use planning, transportation planning and mobility is an asset.
- Public sector or government relations experience preferred but not required
- Exceptional communication skills; both written and verbal
- Must be adaptable and comfortable with ambiguity in a fast-paced, highly dynamic environment
- Demonstrated ability to build and manage effective relationships with colleagues, peers, clients, customers and other stakeholders
- Critical thinker with passion for execution and relentless customer focus
- Strong influence leadership skills coupled with capacity to simplify the complex
- Strong commitment to the organization’s Core Values and cultural change

**NOTE**

As employees we all share in maintaining a safe environment for customers and visitors and a safe work environment for Toronto Parking Authority employees. This environment always promotes and exemplifies the Toronto Parking Authority’s Core Values of Excellence, Innovation, Collaboration, Service, Respect and Commitment.

The Toronto Parking Authority has an Employment of Relatives Policy which controls relatives of current Toronto Parking Authority employees from being hired, assigned, transferred or promoted into positions where there is a conflict of interest due to relationship. Should you be selected for an interview, you will be asked to disclose the name, relationship and position of any relative who is a current Toronto Parking Authority employee.

**_We thank all applicants; however, only those selected for an interview will be contacted. We are dedicated to equal opportunity._**

**Job Types**: Full-time, Permanent

**Benefits**:

- Casual dress
- Company events
- Company pension
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