Csr - Can

Assured Automotive, ON Scarborough West

We put our team members first. You’ll receive a great salary and benefits, and experience the support and opportunity you deserve. You’re empowered to make decisions. You control your future.

**Job Description**:
Role and Requirements

Communicate all customer requests and needs to appropriate team members

Provides positive energy when greeting customers and on the phone

Accurate Diagnosis of Collision Damage & Refinishing Operations

Communicate clearly the Repair process, and address all questions to ensure client’s confidence

Manage the R.O. Package and ensure all information is captured and accurate. This package must

accompany the vehicle during the delivery (when required)

Schedule Customers for repairs & assign Job Classification accordingly

When required Order parts & arrange sublet repairs with vendors for each RO

When required manage the confirmation and reservation of all rental vehicles & towing requests

Adhere to all required Insurance programs, procedures & guidelines

Utilize daily insurance programs & tools (Progi/ APU/ ARMS/ Progi Sync)

Capture all prior damages on vehicle inspection sheet including photos during walk-around

Document and communicate service problems related to delays

Work with the Production Supervisor on any repair related concerns/supplements

Manage all arrangements for towing as well as costing against the RO, (Ensure Insurance approval prior to pick up of tow)

Respond to and Arrange for any valet service tows or service as per Assured Claims Centre

Communicate updates with Customers & Insurance claims personnel

Update Customers on progress of vehicle through-out production

Confirm repair authorization, obtain customer signature and arrange rental for customer (if applicable)

Provide 24 hour notice of vehicle ready for delivery to customer

Personal delivery of the Vehicle to customer

Uphold Store policies regarding payments, purchases, documentation, etc.

Support all team members when required

Participate in daily “production walks” with the Management Team

Participate in monthly Health & Safety and Staff meeting (if required)

Attend Training and Workshops recommended by Store Manager

Maintain the Assured KPI’s by maximizing role performance (Sales/ GP/ NP/ CSI/ AR/ CT&TT)

Make appraisal follow-up calls with un-landed estimates (Batting Average / Close Sales)

Uphold Assured’s Core Values : Honesty, Integrity & Respect

Consistently demonstrates actions and behaviors supporting our “10 Promise”

Work Tools to be Utilized

Scheduling Tool: Progi Calendar, Google Calendars

Management Information System: Summit, Repair Centre

Rental Management Systems: ARMS, Dial

Working Knowledge of: Mitchell, Audatex

Parts sourcing: Car-part, Progi, APU

Knowledge, Skills and Attitude Required

Post-secondary education or equivalent

A minimum of 1 years previous experience in a collision repair environment or a similar role

Effectively manage a fast-paced environment, demonstrating multi-tasking ability while working under pressure

Sales driven, while successfully delivering great customer service

Strong attention to detail and a high degree of accuracy

Consistently demonstrates a successful client experience

Communicate effectively, both verbally and in writing

Ability to interpret work scope from vehicle estimates or work orders

Working knowledge of vehicle repairs practices

Valid G-Driver’s License