Operations Coordinator

Position Overview

Reporting to the Deputy Administrator of Operations at the Glen Stor Dun Lodge (GSDL), the Operations Coordinator will provide guidance to multi-disciplinary teams through projects/initiatives, co-ordination and management of projects related to effectiveness and efficiency in the delivery of services related to resident care and GSDL operations within the City of Cornwall and the Counties of Stormont, Dundas, and Glengarry.

The Operations Coordinator will primarily act as a technical resource within the GDSL to maintain and troubleshoot specialized equipment, software and hardware as well as act as the liaison with the City’s ITT department to coordinate on a variety of projects and provide a first line of troubleshooting and training for the GSDL’s staff. Additionally, the Operations Coordinator will assist with research, develop and provide administrative support with respect to process management, quality assurance, business continuity, and program changes of a complex nature in consultation with stakeholders, including the department and residents.

The Operations Coordinator is responsible in ensuring the proper execution of the following:

- Assume the departmental liaison role between ITT and GSDL to facilitate any software/hardware integration/installation projects and maintain hardware and small ITT items inventory to ensure they remain updated and can be deployed to users as needed.
- Assist with providing internal technical support, perform troubleshooting and offering training and guidance for employees.
- Observe, review and analyze processes to identify inefficiencies and areas where improvements could be made.
- Gather and analyze information and data on program and service-related issues; prepare presentations, environmental scans, and statistical reports; monitor and review data to identify trends and patterns.
- Collaborate with other City of Cornwall departments to facilitate innovative strategies to modernize processes and identify efficiencies.
- Ensure that the City’s ITT department is kept aware of any minor and/or major changes to current technological processes.
- Provide knowledge transfer on key processes and specialized software as appropriate with the ITT department as to ensure continuity of operations.
- Develop and/or update technical documentation on current software and hardware utilized at the GSDL.
- Assist the City’s ITT department in ensuring that the City’s cybersecurity posture remains strong by fostering a culture of awareness, trust and action.
- Manage the administrative components of assigned projects including the preparation/coordination of regulatory reports, monitoring of required actions and other related internal and external regulatory documentation and record keeping.
- Ensure the successful completion of projects and deliverables, which align with the departmental goals and objectives, while analyzing and considering overall impact with internal and external resources.
- Maintain a comprehensive, specialized knowledge of government policies, programs, and related legislation relevant to Long-Term Care.

**Required Qualifications & Experience**
- A post-secondary diploma or degree in a relevant field of study. Post-Secondary Education in a health care-related field or information technology/computer science will be considered a strong asset.
- Core competencies for the position include the ability to acquire new skills, knowledge and technology quickly; use functional and technical knowledge to complete tasks with a high level of efficiency; be action-oriented and persevere through challenges.
- Familiarity and experience using software associated to the health-care sector will be considered a strong asset.
- Quantitative and qualitative research expertise, which includes creating and conducting surveys and focus groups/interviews, including analyzing and interpreting data and drafting reports.
- An ability to interpret provincial or other governmental guidelines and directives.
- Proven organizational and time management skills with strong attention to detail and the ability to multi-task.
- Proficient in Microsoft Office products, such Word and Excel.
- Bilingualism is considered an asset.
- Long-Term Care experience, project management/ planning experience, municipal government experience, administrative experience and knowledge of information technology will be considered assets.
- A high level of personal integrity, political acuity, self-motivation, resourcefulness, and excellent written and verbal communication skills are required.