Customer Service Rep
1 week ago
Bilingual Customer Service Representative
Are you a passionate, open minded and enjoy helping people? Are you customer service focused and wanting to make a difference in a fun and fast paced environment? Do you want to work for the global leader in eye care?
Alcon’s Commercial Excellence department is looking for a Bilingual Customer Service Representative in our Mississauga office who will provide quality service to Vision Care Customers (ECPs and Retail Stores)/Key Accounts and Pharmaceutical Customers (National Accounts, Wholesalers, Hospitals, and Pharmacies) and Internal Customer (Sales Reps).
Join Alcon’s purpose to help people see brilliantly and grow your career in our Customer Service Team.
As a Bilingual Customer Service Rep, you will:
- Handle routine to complex customer inquiries- Liaise with Sales Reps to provide problem resolution when required- Complete documentation and process credit requests- Perform outbound calls and log all information related to target accounts, during scheduled hours by adhering to company sales policy and guidelines.- Inform customers of products, promotions and services to generate new business or to increase business- Troubleshoot and correct EDI orders- Act as point of contact for Sales/Marketing & Operations- Manage personal performance, attendance and schedule adherence- Remain current on all products, policies and procedures by attending training and completing compliance requirements- Education Minimum Secondary School Diploma- Preferred: Post-Secondary School Diploma or Certificate- Minimum Experience: 1 to 3 years in a Customer Service role within a Pharmaceutical or related industry- Preferred: Minimum 3 years in a Customer Service role within a Pharmaceutical or related industry-
- Required travel No (Role is based out of Mississauga Office)- Hours of Work: 9 AM - 5 PM (Monday - Friday)- Ability to communicate professionally (both oral & written)- Experience with Inside Sales and Outbound calling (an asset)- Proficient use of MS office, Outlook, Internet- Proficient knowledge of Windows based ERP systems (Salesforce & EDI)- Possess documentation and organizational skills- Ability to problem solve with attention to detail and accuracy- Ability to work in a fast paced team environment- Able to multi-task, can prioritize and remain focused- Adapts to change and strives for continuous improvement
Alcon Canada Inc. is proud to provide employment accommodation during the recruitment process. Should you require any accommodations, please notify us if you are contacted for a job interview.
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