Program Supervisor

Sudbury is a medium-sized city known for its serenity and an astonishing amount of nearby lakes, hiking trails, and outdoor activities, while still enjoying a significant variety of the amenities large cities offer, including various restaurants, entertainment, and cultural diversity._
- Compass is a non-profit agency. At Compass, we are a culture of caring, learning and purpose. We believe in investing in our people and providing our employees with many opportunities for growth, development and learning. We are working together to create paths with children, youth and families to reach their full potential. We believe in making a positive impact on the lives of others, by genuinely caring about individuals and our community. Our guiding principles shape how we work with our clients, one another, and our partners._

Reporting to the Step Up Step Down (SUSD) Live-In Treatment Clinical Manager, the Program Supervisor Step Up Step Down (SUSD) is responsible for providing supervision to designated staff, and for developing and enhancing core competencies as identified by the agency to meet responsibilities in delivering agency services and programming within the SUSD facility. The Program Supervisor will achieve results through mentoring, coaching, teaching, leading, holding others accountable, and through the enhancement of skills, competence, and confidence.

Compass SUSD service is a bilingual voluntary live-in treatment program for youth experiencing significant mental health issues who require intensive treatment and support. The SUSD facility offers six (6) Ministry funded beds and 24/7 care for youth aged 12 to 17 who identify with any gender. Eligible youth reside at the SUSD facility for up to six (6) months.

**DUTIES**
- Provide direct supervision to assigned CYW front line staff
- Assist in directing the day-to-day operations of the SUSD team, including assigning shift responsibilities and duties to staff, ensuring appropriate coverage
- Ensure service delivery adheres to relevant legislative/licensing regulations, standards and accreditation requirements
- Support the development and implementation of evidenced informed programming to meet client needs, in consultation with the Clinical Manager
- Conduct file audits and ensure the proper storage of records/logs for the purposes of client confidentiality
- Lead team meetings and other interdisciplinary meetings
- Demonstrate awareness of, and ensures staff work in accordance with organization health and safety policies and procedures
- Participate in annual performance evaluations and discuss professional development opportunities
- Provide the Clinical Manager with operational information, community needs and advice regarding service direction as requested
- Establish and maintain professional alliances with collateral agencies and service providers
- Respond to complaints by clients or staff in accordance with agency policies and procedures
- Participate in strategic planning and other agency planning activities.
- Participate in relevant research activities and program evaluation
- May also take lead role or participate in special projects and perform other related duties as assigned
- Provide direct service to youth and their families, when required, to support front line staff
- Provides On-Call support on a rotational basis

**QUALIFICATIONS**
- Minimum 2 years supervisory/leadership experience
- Registration with a professional association is encouraged
- Experience working within a residential or live-in treatment facility is an asset
- Familiarity with evidence informed practices, including behaviour management and work from a trauma informed lens
- Knowledge and sensitivity to issues facing our diverse populations (i.e. Anishinabek cultures, Francophone, Immigrant/Refugee, LGBT2SQ+, etc.) and social determinants of health
- Demonstrated supervisory, coaching and mentoring skills
- Excellent problem solving and interpersonal skills
- High level of integrity and accountability
- Strong organizational and time management skills
- Demonstrated effectiveness in oral and written communication skills in both official languages (English and French) is required.
- Must be able to work flexible hours (on-call after hours, evening or weekends, as needed) and ability to work rotating shift work when required.

**Successful applicants will be required to provide**:

- Proof of eligibility to work in Canada
- A valid Ontario driver’s license and use of a reliable motor vehicle; insurability on vehicle as per policy
- Clear Criminal Record Check, including Vulnerable Sector Search

**Benefits include**:

- Healthcare of Ontario Pension Plan (HOOPP)
- Paid vacation
- Paid float days
- Paid sick leave
- Dental, Vision and Extended Health benefits
- Life and Accidental Death and Dismemberment (AD&D) insurance
- Long Term Disability (LTD) Insurance
- Employee & Family Assistance Program (EFAP)
- On-site parking (paid by employer)

**We offer one of Canada's