Hotel Front Desk Supervisor

15 hours ago

Winnipeg, Canada Sparrow Hotels Full time

At Sparrow Hotels, our core purpose is to create an environment for people and communities to flourish. We strive to be responsible to our guests, clients and staff through social responsibility, community investment, sustainability, design, and innovation.

Our roots in the Winnipeg community run deep with more than 80 years in the hospitality industry, growing alongside a city profoundly shaped by culture and hospitality. It is from this history that we draw inspiration to extend the most genuine and unique dining, spa and hotel experiences.

**We are excited to be recruiting for a Hotel Front Desk Supervisor at our Wyndham Garden Winnipeg Airport Location.**

**This is a full-time position, and the hours will be days, evenings, and weekends, depending on hotel business levels and staffing levels.**

Wyndham Garden is a full-service hotel located on the first Urban Reserve in Winnipeg; the Long Plain Madison Reserve located on Treaty 1 territory. The hotel is owned by Long Plain First Nation and will be operated by Winnipeg based Sparrow Hotels. The hotel features 132 guest rooms, pool, waterslide, fitness centre, 5800 square feet of flexible meeting space, dining room, café, and 230 parking stalls.

**Position Summary**:

- The Front Desk Supervisor will have excellent communication skills with both staff and guests and will be an effective leader of superior guest service, the technicalities of the position and be able to demonstrate efficiency and accuracy when handling administrative responsibilities. The Front Desk Supervisor should have a good working knowledge of the hotel industry and be proactive in seeking out potential problems, staffing or guest concerns and provide effective solutions to benefit the hotel and its guests.

**Duties & Responsibilities**:

- Assist in documenting staff growth, areas of weakness, service skills and incentive program progress
- Assist in new hire orientation and training
- monitor reservations and requests, package and enhancement bookings ensuring all necessary steps are taken, and supplies needed are ordered or on hand
- Daily administrative tasks including filing, printing of reports, audit pack reviews, no show processing, 30-day group cut off reports and travel agent commission forms
- General accounting error corrections
- Be the primary leader/support figure in the absence of the Manager
- Assist in monitoring staff development, training, ongoing shift training/support, staff incentive programs, staff issues and concerns, and daily task completion on shift
- Demonstrate and encourage empowerment during daily shifts
- On-shift guest service and complaint handling
- Assist the Manager in creation of staff meeting agenda, or determining areas of team strengths/weakness

**Benefits**:

- Work with Sparrow Hotels, one of Manitoba’s oldest and most reputable hospitality management companies.

**Salary**: $16.50-$17.50 per hour

**Benefits**:

- On-site parking

Schedule:

- Day shift
- Evening shift
- Monday to Friday
- Weekend availability

**Experience**:

- Hotel Front Desk Supervisory: 2 years (preferred)

Work Location: In person

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